Cory Smith
Draper,United States
Summary
Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Website Build Team Lead
Boostability
12.2020 - 11.2023
- Assured 99% productivity goal was met, through connections and sprints
- Configured and maintained 300+ websites using the WordPress platform, ensuring the latest updates and security patches were applied in a timely manner
- Completed daily quality assurance duties to provide feedback for improvements.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
Service Coordinator
Protek
01.2019 - 01.2021
- Managed and coordinated the daily operations of a busy MSP, servicing 46 unique customers
- Liaised between customers and other departments to ensure successful completion of projects
- Oversaw the daily scheduling of staff 5 staff members, and 75 tickets a day on average
- Researched, identified and resolved customer complaints in a timely manner.
Quality Coordinator
Memorial Medical Hospital
01.2018 - 01.2019
- Developed and implemented a comprehensive quality assurance system to ensure high standards of product development and customer satisfaction
- Collaborated with cross-functional teams to develop and implement quality control procedures
- Developed and delivered quality training programs to staff and management.
- Trained and led staff on proper QA standards.
Operations Manager
ServiceMaster Clean
01.2016 - 01.2018
- Successfully managed operations of a high-volume EVS portfolio with over 100 employees, 5 hospitals, and 46 clinics
- Developed and maintained relationships with the nursing, surgical, and technical teams of the hospital
- Digitalized all SDS sheets, modernizing safety and reference material.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored progress by establishing plans, budgets and measuring results.
Skills
- Trend Tracking
- Performance Monitoring
- Complaint Resolution
- Key Performance Indicators
- Quality Control
- Technical Support
- Shift Scheduling
- Documentation and Reporting
- Quality Improvement
- Coaching
- SOP Adherence
- Service Level Agreements
Certification
- Google IT Support
- Google Project Management
Timeline
Website Build Team Lead
Boostability
12.2020 - 11.2023
Service Coordinator
Protek
01.2019 - 01.2021
Quality Coordinator
Memorial Medical Hospital
01.2018 - 01.2019
Operations Manager
ServiceMaster Clean
01.2016 - 01.2018
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