Cory Spence
Gwynn Oak,MD
Summary
Customer Service Representative with 5+ years’ experience in both resolving complex customer issues and operating complex work systems. Passionate about building customer relationships and helping the company drive to increase both sales and customer relationships and customer loyalty. Charming Guest Services Coordinator with several years of experience. Outstanding people skills and adept at providing individualized customer service while upselling packages and increasing company profit. Looking to bring enthusiasm and top-notch skills to a great organization.
Overview
3
3
years of professional experience
Work History
Guest Services
The Fresh Market
Towson, MD
09.2023 - Current
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment
- Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, and demonstrating product knowledge
Customer Service representative
Royal Farms
Baltimore, MD
09.2022 - 11.2022
- Operate the cash register, scan items, bag merchandise and properly handle different methods of payment
- Maintain proper cash levels in register drawer
- Activate fuel and gift cards and ensure cash drawers balance at the end of shift
- Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
Customer service Representative
Microtel Inn & Suites By Wyndham Gulf Shores
Gulf Shores, AL
05.2022 - 07.2022
- Helped to check guests in and out of the hotel and helped them in any way I could to the best of my ability
- Learned the hotel's check in and out systems within the first week on the job
Customer service Representative
Home Goods
Owings Mills, MD
06.2021 - 08.2021
- Helped customers with their needs in store to my best ability
- Helped to process inventory into the store and process it on to the floor
Education
Bachelor of Business Administration - Accounting
Morgan State University
Baltimore, MD12-2025
High School Diploma -
Randallstown High School
Randallstown, MD06.2021
Skills
- Customer Service
- Problem-Solving
- Guest experiences
- Guest Service and Support
- Relationship Building
- Sales
- Customer Loyalty
Timeline
Guest Services
The Fresh Market
09.2023 - Current
Customer Service representative
Royal Farms
09.2022 - 11.2022
Customer service Representative
Microtel Inn & Suites By Wyndham Gulf Shores
05.2022 - 07.2022
Customer service Representative
Home Goods
06.2021 - 08.2021
Bachelor of Business Administration - Accounting
Morgan State University
High School Diploma -
Randallstown High School
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