Cory Wiley
Green River
Summary
Operations management professional focused on enhancing efficiency and performance. Proven track record in staff training, conflict resolution, and compliance enforcement, contributing to improved customer service standards. Committed to leveraging leadership skills to foster a collaborative team environment.
Overview
9
9
years of professional experience
Work History
General Manager
Loves Travel Stop & Country Store
Green River
12.2025 - Current
- Directed all facets of business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Monitored financial performance, adjusting budgets to optimize resource allocation.
- Managed daily operations to streamline store efficiency and improve functionality.
- Oversaw staff training initiatives to elevate customer service quality and customer satisfaction.
- Facilitated team meetings to enhance collaboration and resolve operational challenges.
- Enforced safety protocols, ensuring compliance with health regulations.
Operations Manager
Loves Travel Stops
Green River
09.2019 - 12.2025
- Managed the daily operations of multiple departments to maximize efficiency.
- Evaluated operational costs, identifying and implementing areas for improvement.
- Managed inventory levels, coordinating with suppliers to ensure stock availability and reduce shortages.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development and productivity.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Developed and enforced policies and procedures to ensure compliance.
General Manager
Pilot Travel Centers
Carlin
09.2017 - 09.2019
- Oversaw budget management, optimizing resource allocation for maximum operational effectiveness.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Analyzed financial data and prepared reports for senior management team.
- Monitored store performance, identifying improvement opportunities that contributed to operational success.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Recruited team members, ensuring adequate staffing levels to meet operational demands.
- Cultivated positive workplace culture through communication and team-building activities, enhancing team collaboration.
Education
Associate in Arts (A.A.) -
University of Phoenix
Phoenix, AZ, US01-2015
Skills
- Operations management
- Strategic planning
- Performance enhancement
- Decision-making
- Policy implementation
- Client relationship management
- Customer relationship management
- Staff management
- Staff training
- Team leadership
- Conflict resolution
- Problem-solving
Timeline
General Manager
Loves Travel Stop & Country Store
12.2025 - Current
Operations Manager
Loves Travel Stops
09.2019 - 12.2025
General Manager
Pilot Travel Centers
09.2017 - 09.2019
Associate in Arts (A.A.) -
University of Phoenix