Coryon Page

• Led sales team to achieve revenue targets through strategic planning.
• Established relationships with key clients, while maintaining existing customer base.
• Trained staff on product knowledge and effective sales techniques.
• Developed marketing strategies to enhance customer engagement and retention.
• Managed daily operations of sales department.
• Managed customer inquiries and resolved issues to maintain high satisfaction levels.
• Coordinated with suppliers to ensure timely delivery of products and inventory management.

• Developed and maintained quality assurance protocols, processes and procedures.
• Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
• Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
• Conducted regular internal audits to identify non-conforming issues.
• Reviewed Department of Labor requirements and specifications to ensure policies met standards with all student files
• Prepared reports to communicate results of quality inspection activities to management.
• Assisted in developing training materials related to quality assurance topics.
• Coordinated community outreach programs to enhance engagement and participation.
• Developed promotional materials to raise awareness of initiatives and events.
• Maintained detailed records of outreach activities for reporting purposes and analysis.

• Analyzed members' accounts to identify opportunities for additional services or products, enhancing member engagement.
• Delivered customer service to credit union members by responding to inquiries, resolving complaints, and processing transactions efficiently.
• Processed loan applications from members including verifying income, assets and credit scores.
• Clarified customer complaints and determined optimal solutions to resolve product or service issues, improving member satisfaction.
• Responded promptly to telephone calls from members seeking assistance or advice on their accounts.
• Verified identity documentation submitted by members prior to opening new accounts.
• Maintained a high level of confidentiality when dealing with sensitive personal information.
• Developed and implemented policies and procedures for member service department.
• Assisted in the development of marketing campaigns for new services and products.
• Created awareness about available services among potential customers through promotional activities.
• Participated in training sessions to stay up-to-date on regulations governing financial institutions.
• Investigated fraud cases involving suspicious activities reported by members or other staff members.
• Reconciled monthly statements for accuracy before sending out to members.
• Generated reports on member activity, delinquencies, and losses.
• Documented all interactions with members accurately in order to maintain an audit trail.
• Provided guidance and instructions to staff regarding proper handling of member related issues.

• Delivered compassionate support to patients, fostering trust and engagement through effective communication.
• Engaged clients in therapeutic groups to promote coping skills, education and life skills.
• Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
• Participated in treatment planning by helping to identify patients' problems, needs and strengths.
• Observed and reported changes in patients' well-being and behaviors to medical staff, facilitating timely interventions.
• Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
• Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
• Documented patient interactions in compliance with HIPAA requirements.
• Documented client movement on and off unit, ensuring accurate tracking for safety and continuity of care.
• Restrained violent or suicidal patients using approved verbal or physical techniques.

Developed and implemented Quality Assurance policies, procedures, and standards.

• Communicated with management and departments on defects, implementing solutions that improved overall product quality.
• Documented, triaged and managed defects in NexLynk and worked with developers to facilitate timely resolutions.
• Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
• Collaborated with management to develop actionable plans for resolving significant quality issues, enhancing compliance and performance.
• Prepared documentation and resources for FDA and IQA audits to ensure compliance.
• Drafted deviation reports and conducted investigations to identify root causes.
• Produced detailed reports on findings and recommendations, supporting informed decision-making for quality improvements.
• Completed routine inspections of components and products to fulfill quality assurance requirements.
• Introduced specific standards and protocols to determine product release date.
• Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
• Consulted with management and personnel to educate on QA standards.
• Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
• Assisted in collecting patient data, including vital signs and personal information.
• Provided education and counseling to patients regarding their health care needs and concerns.
• Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
• Followed safety protocols at all times while performing medical screenings.

• Managed daily office operations to ensure smooth workflow.
• Oversaw office inventory and timely reordering of supplies.
• Liaised with customers, addressed inquiries, managed meeting requests and resolved billing questions to ensure high-quality customer service.
• Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
• Automated office operations, overseeing client correspondence, payment scheduling, record tracking and data communications for improved process efficiency.
• Organized patient files and streamlined operations to enhance workflow.
• Scheduled appointments and maintained master calendar.
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
• Ensured that all operations met federal and state laws.
• Generated shipment invoices, prepared packages and set up courier deliveries for customers.
• Assisted in organizing new hire orientations and onsite hiring events.
• Followed up with candidates on the recruiting and hiring process as well as providing customer support by answering general questions.
• Fulfilled managerial duties as required and trained new hires in organizational procedures .
• Updated system information and ensured that all documentation was accurate.
• Complied with confidentiality regulations in handling customer information.

• Received, reviewed, dispensed, and labeled over 200 prescriptions daily with expert accuracy.
• Assisted head pharmacist with filling over 200 prescriptions per day.
• Maintained accurate inventory of medications.
• Managed inventories by rotating stock, removing expired or damaged products, and resolving discrepancies to maintain accurate medication supply.
• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Compiled customer demographic, allergy, and medical history to ensure comprehensive patient profiles.
• Informed customers of any potential drug interactions.
• Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
• Called insurance companies to verify patient benefits.
• Prepared and submitted claims to insurance companies for payment.
• Mixed various pharmaceutical preparations according to written prescriptions.
• Accurately recorded compounded products and prepared appropriate labels.
• Communicated directly with doctors' offices via telephone, fax and email.
• Communicated with all customers and staff in a pleasant and professional manner.
• Provided customer service to patients by answering questions about medications and health-related topics.
• Appropriately resolved customer issues, complaints and questions.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.
• Adhered to regulatory guidelines for workplace safety and customer confidentiality.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Received payment from customers and processed credit card transactions.