Summary
Overview
Work History
Education
Skills
Goals
Timeline
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Cosette Gandarela

Converse,TX

Summary

My name is Cosette Gandarela. I'm a very motivated, dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. My background is very knowledgeable and dedicated customer service professional with extensive experience in the restaurant and healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of post-secondary education

Work History

In Home Care Person

Alora
  • Worked as an in-home care person at Alora
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Built strong relationships with clients to deliver emotional support and companionship
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Server

Texas Roadhouse
2 2021 - Current
  • Working at Texas Roadhouse as a server
  • Also have experience working at La Cabana from 2018-2021
  • Learned how to cultivate warm relationships with regular customers
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean
  • Kept register accurate through correct billing, payment processing, and cash management practices
  • Checked identification for minimum age for sale of alcoholic beverages
  • Increased sales significantly by upselling higher-end products to customers
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

Judson High School
Converse, TX
01.2013 - 06.2016

CNA Program -

Judson High School
Converse, TX
01.2015 - 06.2016

Skills

Specials Promotion and Upselling

Conflict and Complaint Resolution

Transactions and Cash Handling

Order Accuracy and Delivery

Cool Under Pressure

Memorization and Presentation

Team Player

Hospitality Service Expertise Interpretation and Translation Services

Customer Account Management

Presenting Solutions

Bilingual

Order and Refund Processing

Customer Data Confidentiality

Communications Strategies

Goals

My goals for future employment is to seek a career transition where I can develop new skills while sharing transferable skills from a customer service point of view. Also to gain knowledge and experience in a career where I can grow in an established company. For future opportunities I am open to expanding my knowledge on different tasks that are thrown my way. I am willing to ask questions and be taught new ways to learn.

Timeline

CNA Program -

Judson High School
01.2015 - 06.2016

High School Diploma -

Judson High School
01.2013 - 06.2016

In Home Care Person

Alora

Server

Texas Roadhouse
2 2021 - Current

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Cosette Gandarela