Cosmelina (Nani) Perez
Orlando,FL
Summary
Dynamic operational leader with proven success at El Patron Restaurant, excelling in staff management and inventory control. Enhanced customer satisfaction through effective conflict resolution and strategic training initiatives. Demonstrated expertise in budget control and vendor relationship management, driving profitability and operational efficiency while fostering a motivated team environment.
Experienced with operational management and team leadership. Utilizes strong organizational skills to enhance productivity and customer satisfaction. Track record of implementing effective strategies for staff development and operational improvement.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
El Patron Restaurant
04.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Operational Manager
NDM
01.2022 - 04.2024
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Server, Server Trainer, Team Leader
Cuba Libre Restaurant
10.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Jose Veve Calzada
Puerto Rico05-2006
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Training and development background
- Employee scheduling
- Operations oversight
- Customer relationship management (CRM)
- Budget control
- Sales forecasting
- Vendor relationship management
- Workflow coordination
- Team leadership strength
- Training and development skill
- Scheduling
- Assignment delegation
Accomplishments
.
- Promoted to Operations Manager after 1 year with the company.
- Collaborated with the training of the staff by incorporating, steps of service, training guides and schedules, floor plans, side works, day to day service standards and selling expectations.
- Managed dry goods orders, and BWL orders by overseeing sale projections and revenue through the restaurant seasons, maintaining low cost and budgeting expenses.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant General Manager
El Patron Restaurant
04.2024 - Current
Operational Manager
NDM
01.2022 - 04.2024
Server, Server Trainer, Team Leader
Cuba Libre Restaurant
10.2018 - 03.2020
High School Diploma -
Jose Veve Calzada
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