Coty Long
Canton,GA
Summary
Detail oriented retail management professional with a proven track record in leading store operations and driving growth. Strong focus on internal and external collaboration to achieve results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance for current and future retail locations.
Overview
10
10
years of professional experience
Work History
Licenced Store Manager
Target Optical
01.2021 - Current
- Led a team of Opticians driving sales performance and enhancing customer satisfaction initiatives.
- Implemented training programs to improve staff product knowledge and service delivery. Leonardo.
- Collaborated with the optometrists to explore coverage opportunities and create a seamless experience for patients during eye exam processes
- Collaborated with field project supervisors to support with new and remodeled store openings in multiple locations.
Store Manager
Target Optical
01.2019 - 04.2021
- Led daily operations ensuring efficient store functionality and exceptional customer service.
- Hired and developed new staff, enhancing team performance and product knowledge.
- Implemented inventory management processes, optimizing stock levels and reducing shrinkage.
- Led in the training and roll out of new operating systems to multiple locations regionally. ie CIAO, Smart Shopper, BOSS, lens simulator and digital measurements
- Obtained ABO-NCLE certifications and state licensure to adhere to policies and regulations set fourth for proper store operation
Optical Team Member
Target Optical
09.2017 - 01.2019
- Built rapport with clients through attentive listening skills and genuine interest in their vision needs while providing personalized eyewear fittings to ensure customer satisfaction and repeat business
- Trained new employees on industry best practices, company policies, and system operations to maintain a high standard of service.
- Obtained apprenticed under a licensed optician to enhance my knowledge in the optical industry and better serve customers.
Eyewear Advisor
LensCrafters at Macy’s
09.2016 - 09.2017
- led a small team including scheduling and payroll operations to ensure optimal coverage to meet business needs.
- Conducted thorough adjustments and repairs on eyewear to ensure optimal fit and comfort.
- Educated clients about lens options, coatings, and frame styles to enhance product knowledge.
- Collaborated with optometrists and technicians to maintain seamless optical experiences for patients.
- Mastered lensometry and obtained EIP certification to ensure high products standards were meet or exceeded.
Eyewear Advisor
LensCrafters
06.2016 - 09.2016
- Learned a new catalog of items to present current options to patients.
- Educated customers about proper care techniques for their eyewear products to extend lifespan and maintain peak performance over time.
- Guided customers in selecting eyewear while uncovering their needs and preferences.
Education
Licensed Dispensing Optician -
Professional Licensing Board of GA
01-2021
ABO-NCLE -
American Board of Opticians
01-2020
High School Diploma -
Kennesaw Mountain HS
Kennesaw, GA01-2011
Skills
- Customer service management
- Problem-solving
- Multitasking and organization
- Training and mentoring
- Multiorganizational collaboration
- Store merchandising
- POS systems
Timeline
Licenced Store Manager
Target Optical
01.2021 - Current
Store Manager
Target Optical
01.2019 - 04.2021
Optical Team Member
Target Optical
09.2017 - 01.2019
Eyewear Advisor
LensCrafters at Macy’s
09.2016 - 09.2017
Eyewear Advisor
LensCrafters
06.2016 - 09.2016
Licensed Dispensing Optician -
Professional Licensing Board of GA
ABO-NCLE -
American Board of Opticians
High School Diploma -
Kennesaw Mountain HS