Coumba Mbengue

Customer service

Problem-solving

Microsoft outlook, word, and Excel

Customer focused

Customer relations

Time management

Training and mentoring

Decision-making

Excellent time management skills

Cash handling

Adherence to high customer service standards

Exceptional interpersonal communication

Complaint resolution

Team building and leadership

Effective workflow management

Customer relationship management (CRM)

Exceptional telephone etiquette

Conflict resolution techniques

Relationship building

MS office

Quality assurance

Handling escalations

Issue resolution

Call center management

Staff training

Schedule management

Deadline oriented

Product knowledge

Training and coaching

Customer retention

Conflict management

Staff management

Meticulous attention to detail

Administrative support