Countess Whitfield
In Store Selling Manager
Grapevine,TX
Summary
Innovative professional with strong communication skills and a focus on customer engagement. Experienced in developing sales strategies and leading teams to achieve measurable results, poised to contribute to organizational success and brand visibility.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In Store Selling Manager
HEB
McKinney, TX
09.2020 - Current
- Developed and implemented sales strategies to maximize revenue growth.
- Trained and mentored team members to enhance product knowledge and customer service skills.
- Collaborated with cross-functional teams to improve inventory management and reduce stockouts.
- Led weekly team meetings to review performance metrics and set actionable goals.
- Streamlined communication between departments to enhance operational efficiency and service delivery.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels and repeat business.
- Spearheaded promotional events and campaigns to increase brand visibility, attract new customers, and drive sales growth.
- Implemented innovative merchandising techniques to maximize visual appeal and drive customer engagement in the store environment.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
High School Diploma -
Azle High School
Azle, TX05-2020
Skills
- Total store event planning, execution, and event impact analysis
- Customer engagement
- Sales presentations
- Staff coaching
- Brand awareness
- Teamwork and collaboration
- Excellent communication
- Inventory management
- Verbal and written communication
- Staff training and development
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Organized and planned volunteer and community events and celebrations.
- Broke sales records and achieved contest wins through team management.
- HEB Own Brand Ambassador.
- Achieved Operating Ratio results by introducing Excel for scheduling tasks.
- Achieved high gross profit margins and sales through effectively leading product line assortment and team management.
Certification
- TABC Certification
- Food Safety Certification
- Forklift Certification
Timeline
In Store Selling Manager
HEB
09.2020 - Current
High School Diploma -
Azle High School