Courtland Harris
Greenville,North Carolina
Summary
Highly proactive and dedicated professional seeking an account executive role with 2+ years of experience as an account development representative selling software products and solutions. Driven with a proven track record of exceeding monthly goals and the ability to adapt by maintaining long term customer relationships.
Overview
4
4
years of professional experience
Work History
Account Development Representative
Juniper Networks
06.2021 - Current
- Achieved and exceeded monthly targets all year in 2023
- Developed a pipeline of high-quality leads through prospecting and targeted outreach campaigns
- Enhanced customer satisfaction by providing exceptional account management and maintaining strong relationships with key decision makers
- Closed 500k in 2022
- Collaborated with marketing teams to assist in driving new business with campaigns and events
- Conducted research and examined market trends to stay informed of the industry
- Coordinated strategies with commercial and strategic teams to create opportunities to reach new accounts
- Created quotes for customers within pricing guidelines
- Provided accurate sales forecasts weekly.
Telesales Representative
Victra, Verizon Authorized Retailer
06.2020 - 05.2021
- Provided exceptional customer service by directing positive conversations resulting in a 100% satisfaction rate
- Enhanced productivity by taking 70 calls a day and reviewing call scripts
- Delivered customer satisfaction by properly educating customers on billing processes and payment information
- Recommended product of service to customers, explaining the details necessary
- Assessed client accounts to determine service needs and resolve conflicts.
Education
Bachelor of Science - Communication
East Carolina University
Greenville, North CarolinaAssociates of Arts -
Pitt Community College
Skills
- Pipeline Management
- Objection Handling
- Performance Tracking
- Social Media Outreach
Hobbies and Interests
- Division 5 paintball: Competed in three CFOA tournaments and a C3XL tournament.
- Gaming: built my first PC late 2022 and gradually upgraded parts.
- Traveling: Visited different countries including Mexico, Honduras, Antigua.
Timeline
Account Development Representative
Juniper Networks
06.2021 - Current
Telesales Representative
Victra, Verizon Authorized Retailer
06.2020 - 05.2021
Bachelor of Science - Communication
East Carolina University
Associates of Arts -
Pitt Community College
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