Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtland Rollins

Chicago,IL

Summary

Proactive Lead Sales Associate with extensive experience in customer service, inventory management, and team leadership. Skilled in problem solving, training new associates, and driving productivity. Known for maintaining a clean, organized work environment and collaborating with management to ensure all desired goals are met and exceeded.

Overview

26
26
years of professional experience

Work History

Lead Sales Associate

The Home Depot Inc
02.2003 - Current
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Performed inventory control procedures to manage stock.
  • Managed inventory effectively, minimizing stock-outs and overstock situations.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Trained new sales associates to ensure consistent performance across the team.
  • Collaborated with store management to develop plans to ensure product availability
  • Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to team objectives in fast-paced environment.
  • Worked with the team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Presented a professional image consistent with the company's brand values.
  • Utilized equipment such as a reach truck, an electric pallet jack, and an OP (order picker).

General Laborer

Buffalos Construction Co.
05.2001 - 02.2003
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Increased productivity with effective communication and collaboration among team members.
  • Efficiently loaded and unloaded trucks with necessary materials for each project phase while adhering to proper lifting techniques.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Operated heavy equipment safely to transport materials and complete tasks as required.
  • Cleaned and maintained tools, equipment, and worksites.
  • Installed drywall, siding, and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint, and hand tools.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.

Warehouse Coordinator

Staples Communications
06.1998 - 10.2000
  • Helped keep inventory accurate by overseeing daily cycle counts.
  • Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
  • Maintained high standards of cleanliness throughout the warehouse facility by adhering to housekeeping best practices consistently.
  • Managed storage area by organizing floor space, adhering to storage design principles, and recommending improvements.
  • Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Used forklifts and pallet jacks to relocate products.
  • Maintained inventory control for 4 warehouses

Education

High School Diploma -

Calumet High School
Chicago, IL.
08-1993

Skills

  • Mentoring and training
  • Customer service
  • Cross-selling strategies
  • Meeting and exceeding sales goals
  • Associate coaching with team leadership
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Professionalism
  • Time management abilities

Timeline

Lead Sales Associate

The Home Depot Inc
02.2003 - Current

General Laborer

Buffalos Construction Co.
05.2001 - 02.2003

Warehouse Coordinator

Staples Communications
06.1998 - 10.2000

High School Diploma -

Calumet High School

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Courtland Rollins