Courtlynd Vaughan
Waterfront Concerts | Kanù
Old Town,ME
12
years of professional experience
Client-focused account and operations leader with experience managing private events, creative projects, and high-touch client relationships from initial inquiry through final execution. Skilled at translating a client’s vision into clear proposals, budgets, timelines, production plans, and memorable guest experiences. Experienced in coordinating cross-functional teams, managing multiple projects simultaneously, and maintaining strong client communication in fast-paced environments. Proactively builds systems, templates, tracking tools, and repeatable workflows to improve organization, communication, client follow-through, and overall team efficiency. Brings a creative eye, commercial mindset, and hands-on understanding of what it takes to deliver polished work at a high level.
Work History
General Manager
5 Years 11 Months- Manage private event accounts from initial outreach through final execution, ensuring client goals, budgets, timelines, and expectations remain aligned throughout the process.
- Produce corporate gatherings, private parties, weddings, showers, holiday events, nonprofit functions, and large-scale venue experiences.
- Translate client ideas into detailed proposals featuring event concepts, room layouts, food and beverage packages, service plans, rental structures, technology needs, and production schedules.
- Oversee run-of-show planning, room transitions, guest flow, event timing, staff assignments, and on-site troubleshooting while maintaining regular restaurant operations at the same time.
- Resolve last-minute production changes calmly and efficiently while protecting the client relationship and overall quality of the event.
- Build internal systems, templates, and workflows to organize event inquiries, track client communication, manage project details, and improve follow-through across the planning process.
- Identified operational inefficiencies and developed solutions that enhanced team efficiency, maintained consistency, and minimized missed information.
- Create repeatable proposal templates, event questionnaires, pricing structures, planning documents, and client communication processes.
- Act as the central liaison between clients, culinary teams, bar teams, service staff, ownership, vendors, and external partners.
Real Estate Agent
2 Years 9 Months- Represented buyers and sellers of developed and undeveloped properties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Followed up with prospective buyers regarding incentives from builders and new developments in the surrounding area.
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties.
Bartender
1 Year 3 Months- Managed bar inventory and restocked supplies.
- Conducted daily inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders
- Provided excellent service to each and every patron.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Ski Instructor
1 Year 5 Months- Conducted guided tours and informed guests about programs offered.
- Shared my love of skiing with young kids and help them improve in their skiing ability
- Managed beginner and intermediate groups through extensive skill sets, including mountain awareness and skiing ability, in turn, skieers were moved to advanced and expert groups.
- Motivated clients to achieve their personal ski goals through developing and modifying routines.
Nanotechnology Researcher
2 Years- Focused on the research, development and synthesis of nanotechnology through various elements.
- Verified data integrity and accuracy.
- Assisted in research support of data processing operations for large survey research projects.
- Planned, modified and executed research techniques, procedures and tests.
- Conducted, researched and drafted memos and summaries on executed projects.
Hostess, Busser, Server, Guest Relations Manager
1 Year 9 Months- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
- Developed knowledge about products and sales items to answer guests questions.
- Built strong customer loyalty by offering top-tier customer service.
- Implemented effective operational strategies and built customer and employee loyalty.
- Estimated project budgets and timelines accurately.
- Provided a positive energy and encourage all coworkers to do the same
Education
High School Diploma
Skills
Account Management • Client Relationship Management • Client Services • Private Event Production • Experiential Production • Creative Project Coordination • Campaign and Project Support • Proposal Development • Budget Management • Timeline and Deadline Management • Cross-Functional Collaboration • Vendor Coordination • Event Sales • Client Presentations • Contract and Pricing Discussions • Production Planning • On-Site Execution • Team Leadership • Creative Problem-Solving • Process Improvement • Workflow Development • Systems Building • CRM and Lead Tracking • Operational Organization • Written and Verbal Communication
Timeline
General Manager
Waterfront Concerts | Kanù
09.2020 - CurrentRead More
Real Estate Agent
NextHome Experience
07.2020 - 04.2023Read More
Bartender
Hollywood Casino
12.2018 - 03.2020Read More
Ski Instructor
Perfect Turn
11.2016 - 04.2018Read More
Nanotechnology Researcher
University Of Maine
01.2016 - 01.2018Read More
Hostess, Busser, Server, Guest Relations Manager
Texas Roadhouse
05.2014 - 02.2016Read More
Hampden Academy
High School Diploma
Read More