Courtnee Lee
bartender
Baltimore,MD
Summary
Proven Reception Management and exceptional customer service skills honed at Maryland Treatment Centers Inc. and McCormick & Schmick's. Excelled in multitasking and maintaining professionalism in high-volume environments, significantly enhancing client satisfaction. Expert in File Organization and adept at fostering repeat business through strong interpersonal connections. Banquet Bartender dedicated to team success and willing to assist with all aspects of event preparation and breakdown. Successful at tending bar, managing customer requests and resolving conflicts calmly.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Maryland Treatment Centers Inc.
02.2019 - 08.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Banquet Bartender/Server
At Your Service Staffing(AYS)
07.2015 - 01.2022
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
- Responded to guest questions and requests with friendly and knowledgeable service.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
- Set up glassware, liquor, and other necessary supplies for special events.
- Ensured proper glassware was used for each cocktail type, demonstrating attention to detail that elevated guest experience levels.
Head Bartender
McCormick & Schmick's Seafood & Steaks
03.2014 - 01.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
High School Diploma -
Baltimore School For The Arts
Baltimore, MD06-1997
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
Timeline
Receptionist Administrator
Maryland Treatment Centers Inc.
02.2019 - 08.2024
Banquet Bartender/Server
At Your Service Staffing(AYS)
07.2015 - 01.2022
Head Bartender
McCormick & Schmick's Seafood & Steaks
03.2014 - 01.2018
High School Diploma -
Baltimore School For The Arts
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