Courtnee Lewis
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Claim Service Associate
AAA Auto Club Group
Coppell, TX
03.2024 - Current
- Deliver legendary service by managing auto insurance physical damage claims with efficiency and expertise.
- Investigate, evaluate, and resolve basic claims in compliance with regulatory requirements and company best practices.
- Collaborate closely with management, operating within given authority levels to make informed claims decisions.
- Maintain accurate and detailed records of claims activities using our specialized systems and procedures.
- Provide accurate interpretations of policy coverage, ensuring members are thoroughly informed and supported throughout the claims process.
- Negotiate settlements with fairness and proficiency, upholding our high company standards for member satisfaction and regulatory compliance.
TITLE DOCUMENT PROCESSING
TheBest IRS
12.2022 - 06.2023
- Verified insurance claims and determined fair amount for settlement
- Evaluated insurance policies and analyzed damages to determine coverage
- Reviewed police reports, photographs and other documentation to gain complete understanding of the accident.
SERVICE CENTER REP
Sedgwick
01.2021 - 12.2022
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
- Provided primary customer support to internal and external customers
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
SENIOR COLLECTOR
Exeter Finance
09.2019 - 03.2020
- Worked in call center environment handling manual and automatically dialed outbound calls
- Collected on delinquent accounts to reduce overdue balances
- Documented customer payment interactions and account statuses for future reference.
COLLECTOR
Ally Financial
12.2018 - 09.2019
- Processed payments and applied to customer balances
- Achieved performance goals on consistent basis
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
ACCOUNT MANAGER
Santander Consumer USA
03.2015 - 09.2017
- Contacted customers to discuss late payments and options for remitting amounts due
- Researched accounts and completed due diligence to resolve collection problems
- Reviewed, researched and corrected discrepancies and customer concerns.
Education
HIGH SCHOOL DIPLOMA -
DeSoto High School
06.2011
Skills
- Critical Thinking
- Verbal & Written Communication
- Texas Adjuster License
- Multi-tasking
Timeline
Claim Service Associate
AAA Auto Club Group
03.2024 - Current
TITLE DOCUMENT PROCESSING
TheBest IRS
12.2022 - 06.2023
SERVICE CENTER REP
Sedgwick
01.2021 - 12.2022
SENIOR COLLECTOR
Exeter Finance
09.2019 - 03.2020
COLLECTOR
Ally Financial
12.2018 - 09.2019
ACCOUNT MANAGER
Santander Consumer USA
03.2015 - 09.2017
HIGH SCHOOL DIPLOMA -
DeSoto High School