Eliza Brooks

• Handled a high volume of calls, emails, and inquiries from members and providers regarding claim processing.
• Addressed and resolved concerns, questions, and issues from members and providers, demonstrating empathy and professionalism.
• Assisted members and providers in understanding the claims process and coverage, ensuring they received clear and accurate information.

• Learned internal systems and service role duties to deliver exceptional customer service.
• Assisted members with questions and concerns regarding policy benefits, coverage, and billing.
• Managed a high volume of calls daily with a positive attitude, prioritizing member satisfaction.

• Ensured customers felt welcomed, important, and appreciated by answering questions about products.
• Created positive first impressions for existing, new, and potential customers.
• Managed in-store product displays and ordering processes.

Kids Camp was bought by new owner Sharon Gates , Great Adventure Daycare. I stayed on and maintained same job and role with new owner.

• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance
• Met with parents about daily activities, positive developments and issues
• Worked with children individually and in groups to teach social, communicative and problem-solving skills
• Kept areas clean, organized and stocked, and sanitized surfaces and toys
• Built constructive and open relationships with families with forthright yet friendly communication
• Implemented curriculum
• Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
• Maintained a safe play environment by emphasizing and maintaining cleanliness and organization

• Built constructive and open relationships with families with forthright yet friendly communication
• Implemented curriculum
• Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
• Maintained a safe play environment by emphasizing and maintaining cleanliness and organization