Courtnee Sebesta
Summary
Committed Center Supervisor / Quality Lead with 15 years experience in people management as well as quality functions. Proven background in reviewing SOPs and Protocols. Working knowledge of internal and external audit processes as well as deviation management. Strong time management and communication skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Center Supervisor / Quality Lead Technician
BioLife Plasma Services / Takeda Pharmaceutical
11.2008 - Current
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
- Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
- Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.
- Implemented quality control measures to ensure the highest level of service for patients.
- Ensured compliance with local, state, and federal regulations regarding workplace safety and employment laws.
- Streamlined quality control procedures for increased efficiency and reduced inspection time with thorough record review.
- Conducted root cause analysis on recurring defects, leading to targeted solutions and long-term improvement in product quality.
- Participated in internal audits to ensure compliance with industry standards and regulations relating to product quality.
- Initiated regular team meetings to review performance metrics, share best practices, and maintain a consistent focus on quality improvement goals.
- Played a key role in achieving ISO certification by demonstrating commitment to quality management principles throughout daily operations.
- Led efforts in addressing non-conformances identified during external audits, resulting in successful closure within mandated timelines.
- Provided feedback to production team regarding product quality.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated time management, organizational, prioritization and planning skills by successfully handling tasks, projects and priorities.
Education
No Degree - General Studies
Minnesota State University - Mankato
Mankato, MNHigh School Diploma -
Mankato East High School
Mankato06.2007
Skills
- Task Delegation
- Team Management
- Time Management / Attention to Detail
- Employee Retention
- Process Improvement
- SOP Adherence
- Calm Under Pressure
- SME in TrackWise system / Deviation Documentation
- 5S Methodology
- Microsoft Office
- Quick Learner Abilities
Certification
- IQS Training - 2023
- First Aid / CPR
Timeline
Center Supervisor / Quality Lead Technician
BioLife Plasma Services / Takeda Pharmaceutical
11.2008 - Current
No Degree - General Studies
Minnesota State University - Mankato
High School Diploma -
Mankato East High School
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