Erik Figueroa
Columbus,OH
Summary
Highly experienced and detail-oriented dispatcher and security operations specialist with over eight years of experience. Proficient in CAD systems, alarm monitoring, and real-time communication with first responders. Strong multitasking ability, problem-solving, and a calm demeanor under pressure.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Center Dispatcher Supervisor/Lead Technician
The Ohio State Wexner Medical Center
Columbus, Ohio
11.2016 - Current
- Coordinate emergency and non-emergency responses by assessing priority levels, and dispatch appropriate units using CAD systems.
- Monitor and operate Genetec and Matrix Frontier systems to track incidents and access control.
- Communicate with first responders, internal departments, and external agencies to ensure accurate, real-time information relay.
- Analyze operational trends to improve response time, efficiency, and communication workflows.
- Maintain accurate logs of calls, alarms, and personnel movement in compliance with documentation protocols.
Asset Protection Security Officer
L Brands Inc. Bath And Body Works
Columbus, OH
08.2015 - 11.2016
- Utilized Genetec and Matrix systems for access control and monitoring of sensitive areas.
- Responded to and coordinated responses for medical emergencies, fire alarms, and intrusion incidents, in alignment with emergency response protocols.
- Developed and enforced standard operating procedures (SOPs), and incident documentation practices.
- Trained new officers on security and emergency communication procedures.
- Collaborated with management in emergency preparedness and contingency planning.
Security Officer / Dispatcher /Field Training Officer
Steiner & Associates
Columbus, OH
04.2012 - 08.2015
- Dispatched and coordinated field officers in a high-traffic commercial environment, ensuring an efficient response to incidents and tenant requests.
- Acted as a liaison with law enforcement and emergency services to manage incidents ranging from theft to fire evacuation.
- Wrote detailed incident and activity reports using standardized formats for record-keeping and legal compliance.
- Oversaw OSHA compliance, and facilitated internal training on safety procedures and security best practices.
Education
High School Diploma -
Canal Winchester High School
Canal Winchester, OH06-2010
Skills
- Computer-Aided Dispatch (CAD)
- Communications and Radio Systems
- Genetec, Matrix, and Frontier Proficiency
- Alarm and Surveillance Monitoring
- Report Writing and Incident Documentation
- Staff Training and Supervision
- Confidentiality and professionalism
- Calm under pressure
Certification
- International Association for Healthcare Security And Safety (IAHSS) #2558989
Timeline
Medical Center Dispatcher Supervisor/Lead Technician
The Ohio State Wexner Medical Center
11.2016 - Current
Asset Protection Security Officer
L Brands Inc. Bath And Body Works
08.2015 - 11.2016
Security Officer / Dispatcher /Field Training Officer
Steiner & Associates
04.2012 - 08.2015
High School Diploma -
Canal Winchester High School
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