Courtnei' Johnson
South Bay ,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering over 10 years of customer service experience.
Overview
12
12
years of professional experience
Work History
Patient Access Scheduling Agent
Baptist Health South Florida
04.2023 - Current
- Responsible for scheduling patient appointments based on extensive array of product lines (multi-specialty, diagnostic, therapy, and other procedure/treatments).
- Obtains and verifies necessary demographic and insurance information.
Regional Support Specialist
Charter Communications, Spectrum
04.2018 - 01.2023
- Dispatch technicians, monitor routes, and provide jobs or work orders to available techs throughout the day.
- Technical support, troubleshoot equipment, complete pending job reports, and assist technicians supervisors when needed.
- Responsible for addressing customer complaints that are submitted to the dispatch department through customer care.
Customer Service Representative
Convergys
08.2016 - 03.2018
- Resolved customer complaints via phone. Which included actively listening to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted clients with appointment setting, locating and/ or getting status of their refunds for H&R Block.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Consulate Health Care
08.2013 - 05.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
High School Diploma -
Oxford Academy
Fort Lauderdale, FL11.2009
Skills
- Effective communication
- Time management
- Microsoft Word, Excel, Windows, PowerPoint
- Clerical Skills - Types 50 wpm
- Accelerated learner
Timeline
Patient Access Scheduling Agent
Baptist Health South Florida
04.2023 - Current
Regional Support Specialist
Charter Communications, Spectrum
04.2018 - 01.2023
Customer Service Representative
Convergys
08.2016 - 03.2018
Certified Nursing Assistant
Consulate Health Care
08.2013 - 05.2016
High School Diploma -
Oxford Academy
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