Crystal Camacho

Ability to manage high call volumes for specialty clinics over 80 calls a day, Effective phone triage techniques for prioritizing urgent care needs, Strong knowledge of EPIC, Care Everywhere and E-health communications, Understands and identifies patients needs and request, Works well under pressure while maintaining composure in stressful situations, Strong knowledge in medical terminology, Strong understanding of clinic and department work flow and policies, Provides a clear explanation of procedures, next steps in patient care and what to expect, Adepts quickly to changing demands within the healthcare environment, Demonstrating flexibility and a strong commitment to quality patient care, Provides excellent patient care through active listening skills understanding patient needs and offering tailored solutions where applicable, Works with clinic teams and management to resolve issues in timely manner, Ability to apply C-I-Care to my work

Supervise staff (cashiers, runners, etc.) assign roles and tasks, manages breaks and lunches, provider on the spot coaching,oversee, setup/breakdown, stocking, service speed, food quality, and cleanliness for multiple stands, ensure friendly efficient service, address complaints, and maintain a positive atmosphere, enforce food and safety measures, sanitation and responsible alcohol service policies, manage inventory, product control and cash handling procedures, handle pre-event prep, post-event breakdown, and communication with managers, work in fast pace environment

Meet and greet patient's, Patient registration, check patient in and out, schedule established, same day appointments, emergency room follow up's, hospital follow up's, pre-op appointments, well child's, physicals, vaccinations, travel appointments, process medical referrals, use Epic daily, obtain authorization for services, knowledgeable of CPT/IDC-IO/ HCPCS codes, insurance verifications, collect payment, close cash drawer, schedule appointments with specialist and outside coordinators, request medical records for hospital follow up appointments coordinate and order IUD's, Zostavax and Prolia, answer phones and answer questions about our office, recovery service, assist with billing issues and demonstrate C-l-Care.