Courtnei Swanson
McCook,NE
Summary
Dedicated Case Manager with strong crisis intervention and conflict resolution skills. Proven ability in motivational interviewing and active listening, which fosters trust and support in challenging environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Case Manager
Equus Workforce Solutions
08.2022 - Current
- Maintain adherence to ethical standards protecting client confidentiality.
- Tackled customer challenges creatively, ensuring elevated satisfaction rates.
- Strengthened customer assistance efforts by applying effective interpersonal skills, nurturing positive connections.
Family Support Worker
Independence Rising
08.2021 - 08.2022
- Provided crisis counseling to families, delivering essential emotional support during critical moments.
- Established trust with victims of violent crimes through compassionate, composed engagement, facilitating their recovery process.
- Traveled extensively for participant visits to facilitate participant visits and provide support.
- Provided emotional and practical support to families navigating challenging circumstances.
Corrections Corporal / Caseworker
Nebraska Department Of Correctional Services
03.2019 - 08.2021
- Collaborated in developing tailored treatment plans for inmates with mental health challenges, supporting their rehabilitation.
- Managed crisis interventions, effectively resolving conflicts and restoring order.
- Conducted training for new officers on procedures and emergency responses.
- Maintained detailed incident logs to ensure accurate reporting and accountability.
Education
High School Diploma -
McCook High School
McCook, NE05-2016
Skills
- Motivational Interviewing
- Crisis intervention and conflict solution
- Effective communication skills
- Microsoft Software Proficiency
- Emotional Intelligence
- Active listening
- Documentation proficiency
- Medical records management
- Team collaboration
Certification
- CODE Education Series Training - June of 2023
- QPR Suicide Prevention Training - April of 2024
- Motivational Interviewing Training - March of 2025
- Bridges out of Poverty Training - June of 2026
Timeline
Case Manager
Equus Workforce Solutions
08.2022 - Current
Family Support Worker
Independence Rising
08.2021 - 08.2022
Corrections Corporal / Caseworker
Nebraska Department Of Correctional Services
03.2019 - 08.2021
High School Diploma -
McCook High School