Courtney Adams

Working as a remote agent to sell and manage insurance

policies for customers in the state of Virginia. Reaching new

business goals and metrics consistently. Handling all marketing

on social media and out within the community, making sure all

underwriting guidelines are followed properly, as well as

processing service changes on existing clients policies. Working

to generate an income from self sourced lead buckets rather

than emphasizing on cold calls, direct mail and internet lead

providers. While developing in this position, I have led team huddles, Eastern Zone Wide Peer-sharing sessions, and mentored new MSA's.

Worked as a licensed customer service representative and office manager for a local insurance office. Handled all incoming service needs for customers, assisted in leading team meetings and processing production reports and policy data. Managed customer complaints, online reviews, and social media compliance for the office as well as assisted team members with job training, state licensing and compliance processes. Assisted with State Farm Bank in house transactions such as underwriting for and completing auto loans, checking and savings Accounts, Credit Card Applications, and Money Markets/CD Accounts.

Worked as an incoming call center customer service

representative. Processed changes, billing inquires, and

concerns from customers located across the United States as I held insurance licenses in 32 state jurisdictions. Referred and up-sold customers to different departments in order to add additional lines of insurance to their accounts.