- Fashion
- Reading
- Fashion and Style
Courtney Adams
Huntsville
Summary
Dedicated Senior Patient Service Specialist with strong communication and problem-solving skills. Committed to enhancing patient experiences through exceptional service and effective team collaboration.
Overview
11
11
years of professional experience
Work History
Senior Patient Service Specialist
Select Medical
Murray, KY
08.2019 - 06.2026
- Enhanced patient experience by providing exceptional service during check-in, registration, and checkout procedures.
- Assisted in the training of new staff members, ensuring adherence to best practices and clinic protocols.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
Hair Stylist
The Crew
Murray, KY
12.2018 - 08.2019
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Front Desk Receptionist
Vanderbilt Chemicals
Murray, KY
08.2015 - 05.2018
- Facilitated communication between departments, enhancing workflow and information exchange.
- Developed and maintained inventory tracking system for office supplies, optimizing resource management.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
No Degree - Business Administration
Murray State University
Murray, KYSkills
- Professionalism and ethics
- Exceptional communication
- Strong interpersonal skills
- Customer service
- Problem-solving
- Friendly and outgoing
- Team collaboration
- Multitasking and organization
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Policy understanding
Interests
Timeline
Senior Patient Service Specialist
Select Medical
08.2019 - 06.2026
Hair Stylist
The Crew
12.2018 - 08.2019
Front Desk Receptionist
Vanderbilt Chemicals
08.2015 - 05.2018
No Degree - Business Administration
Murray State University