Hi, I’m
Courtney Albright
Meridianville ,AL
Summary
I help high-performing leaders unlock clarity, elevate influence, and lead with intention. With over 15 years of experience in Fortune 50 retail leadership, I bring a unique blend of operational rigor and people-centric coaching to executive teams navigating complexity, growth, and transformation.
Overview
18
years of professional experience
Work History
Floor & Decor
Divisional Credit Manager
09.2021 - Current
Job overview
- Coach and influence 13 Store Managers and District Leaders to drive credit performance, customer engagement, and operational compliance.
- Design and lead training sessions that demystify credit products and empower frontline teams to confidently offer financing solutions.
- Develop customized coaching frameworks for underperforming locations, resulting in measurable increases in conversion rates.
- Build strong relationships across the organization to drive results without direct authority.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
Lowe’s Home Centers, Inc.
Store Manager | Area Operations Manager
01.2012 - 01.2021
Job overview
- Developed '100-Day Success Plan' designed to accelerate onboarding for new leaders and adopted across regions.
- Appointed by corporate to guide implementation of company-wide onboarding programs and tech solutions.
- Led 13 stores to achieve top-tier service and sales performance in the North Alabama Market.
- Partnered with senior leadership to align store operations with strategic objectives and profitability goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Lowe’s Home Centers, Inc.
Assistant Store Manager | Department Manager | Sales Specialist
01.2007 - 01.2012
Job overview
- Drove frontline performance through coaching, SMART goal setting, and operational excellence.
- Promoted internal talent through intentional mentorship, developmental assignments, and consistent feedback.
- Acknowledged for revitalizing underperforming teams and departments by enhancing psychological safety and responsibility.
Education
Middle Tennessee State University
from Coursework in Business Administration
Cascade High SchoolWartrace, TN
Honors Diploma
Skills
- Executive Coaching & Leadership Development
- Influential Communication & Emotional Intelligence
- Strategic Talent Planning
- Culture Transformation
- Organizational Change Management
- Coaching for Accountability & Performance
- Employee Engagement & Motivation
- Onboarding & Succession Planning
- Enterprise Thinking & Systems Insight
- Change Management & Adaptability
- Broad Scanner of Organizational Dynamics
- Strategic Storytelling
- Coaching with Compassion and Clarity
Timeline
Divisional Credit Manager
Floor & Decor
09.2021 - Current
Store Manager | Area Operations Manager
Lowe’s Home Centers, Inc.
01.2012 - 01.2021
Assistant Store Manager | Department Manager | Sales Specialist
Lowe’s Home Centers, Inc.
01.2007 - 01.2012
Middle Tennessee State University
from Coursework in Business Administration
Cascade High School
Honors Diploma
Similar Profiles
Vito PaolantonioVito Paolantonio
Inventory Control Specialist at Floor & DecorInventory Control Specialist at Floor & Decor
Stephen Breen Jr.Stephen Breen Jr.
Assistant Department Manager at Floor & DecorAssistant Department Manager at Floor & Decor
Tyler BullionTyler Bullion
Warehouse Assistant Supervisor at Floor & DecorWarehouse Assistant Supervisor at Floor & Decor
Pedro BalliachePedro Balliache
Sales Associate at Floor & DecorSales Associate at Floor & Decor
Brionna KlamerBrionna Klamer
Dental Lab Technician at Oral Arts Dental LabDental Lab Technician at Oral Arts Dental Lab