Courtney Allen
McDonough,GA
Summary
Hardworking Medical Assistant competent in both clinical and Managerial office duties. I come with extensive knowledge of medical regulations and policies. Offers strong dedication to patient care, administrative excellence and confidentiality.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Southeast Medical Group
09.2023 - Current
- I precepted newly hired medical assistants on office procedures and essential tasks.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Played a key role in enforcing department policies and procedures, ensuring the team operated effectively and delivered top-notch care.
- Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Lead Medical Assistant (Back Office)
First Georgia Physician Group
09.2021 - 08.2023
- Take and record vital signs, patient histories, and other relevant information
- Proficient in drawing up and administering injections
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing, and scanning documents.
- Processed PA's
- Communicate with patients regarding test results, prescription refills, and general inquiries
- Provide support and assistance to physicians, nurses, and other healthcare staff as needed
- Perform basic medical procedures, such as collecting specimens, administering medications, and dressing wounds
Store Manager
Popeyes
01.2000 - 01.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training, and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point-of-sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing adequate security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Applied Science - Health Care Management
Southern Crescent Technical College
Griffin, GA2025
Certificate - Medical Assistant
Bauder College
Atlanta, GA2012
Skills
- Patient Care
- Legal Compliance (HIPPA and OSHA)
- Conflict Resolution
- Financial Analysis
- Supply Ordering
- Recruiting and termination of staff
- Attention to Detail
- Inventory Management (supplies and medication)
- Computer Literacy
- Back office Ma Skills (12 years)
- Fast Learner and Highly Dependable
Certification
- RMA - Registered Medical Assistant
- BLS issued 05/17/2024
Timeline
Lead Medical Assistant
Southeast Medical Group
09.2023 - Current
Lead Medical Assistant (Back Office)
First Georgia Physician Group
09.2021 - 08.2023
Store Manager
Popeyes
01.2000 - 01.2011
Associate of Applied Science - Health Care Management
Southern Crescent Technical College
Certificate - Medical Assistant
Bauder College
- RMA - Registered Medical Assistant
- BLS issued 05/17/2024
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