Courtney Amburgey
Santa Rosa Beach,FL
Summary
Personable & goal-focused Restaurant Server with 13 years of experience working in hospitality and food & service industry. Experience settings ranges from casual to high-end, and fine dining. Driven to go above and beyond to satisfy customers and improve operations. Demonstrates genuine hospitality to establish rapport with patrons, building repeat business with locals, and deliver memorable experiences for all.
Overview
7
7
years of professional experience
Work History
Lead Server
Ovide in Hote Effie
Miramar , FL
06.2021 - Current
- Provided exceptional service to daily customers, through varying volume levels of both high and slow season.
- Trained new employees on proper table settings, table numbers, seat numbers, stocking & cleaning duties, dining room reset, menu knowledge, and customer service techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management, owners, and executives for providing exceptional customer service, and being most consistently & positively mentioned on Trip Advisor.
- Stocked service areas with supplies during slow periods.
- Managed opening and closing duties to facilitate restaurant operations.
Serve, Bartender, & Kitchen Prep
Ultra Events & Catering Staffing Agency
Miami , FL
12.2020 - 06.2021
- Worked in several establishments and even private homes, filling staffing needs for wide variety of events and work.
- Worked in Port Saint Lucie at Club Mediterranean as cold buffet cook, but also rotated between other stations fulfilling cooking & food prep needs to feed 500-1,200 people daily for each meal time - depending on resort occupancy levels.
- Adhered to all kitchen and cold food needs and regulations; Wrapped, dated and labeled food items in storage for safety and freshness.
- When rotating stations: operated grills, fryers and broilers to cook items to quality guidelines, and exercised careful food handling.
- Worked events in clients homes for private parties, bringing all equipment, supplies, and product needed upon arrival.
- One event/staffing need in particular, send a group of us to Sandestin to "help a new hotel get up and running." This hotel is Hotel Effie, where I later became their permanent employee and relocated here for them.
Server & Bartender
Keeneland Hospitality
Lexington , KY
02.2017 - 05.2020
- Worked in close collaboration with team members & event managers to ensure customers received high-quality service, sometimes including synchronized service of up to 250-500 people at once.
- Responsibly and professionally served alcohol and food to high end clientele in special events, and in the corporate suites during race meet seasons.
- Arranged bottles and glasses behind bar to make attractive displays that complimented or were requested by event coordinator for clients wants and needs.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining rooms, suites, and/or specified -sometimes satelite - event space, for cleanliness and proper set-up at all times; assisted in full set up and breakdown.
Education
Bachelor of Science - Business & Marketing
Georgetown College
Georgetown, KY06.2012
Some College (No Degree) - Alternative Medicine
Everglades University
Boca Raton, FLSkills
- POS Systems
- Conflict Management
- Guest Relations
- Teamwork and Collaboration
- Upselling Techniques
- Liquor, Wine, and Food Service
- Attention to Detail
- Employee Training and Development
References
References available upon request.
Timeline
Lead Server
Ovide in Hote Effie
06.2021 - Current
Serve, Bartender, & Kitchen Prep
Ultra Events & Catering Staffing Agency
12.2020 - 06.2021
Server & Bartender
Keeneland Hospitality
02.2017 - 05.2020
Bachelor of Science - Business & Marketing
Georgetown College
Some College (No Degree) - Alternative Medicine
Everglades University
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