Courtney Anderson Davis

• Directed daily zoo operations, ensuring the health, safety, and welfare of diverse animal species.
• Supervised a multidisciplinary team of animal care staff, veterinary professionals, and administrative personnel.
• Created and executed strategic plans for animal husbandry, conservation, and educational programs.
• Partnered with organizations like Species 360 ZIMS for enhanced data management and husbandry practices.
• Led initiatives to boost visitor engagement and educational outreach for conservation efforts.
• Ensured compliance with local, state, and federal animal care and facility regulations.
• Managed the zoo’s budget, fundraising initiatives, and resource allocation to meet operational goals.
• Served as the primary spokesperson, representing the zoo in public forums and media.
• Implemented safety protocols and emergency response plans for animals and visitors.
• Conducted regular assessments and improvements to exhibit designs to enhance animal welfare and visitor experience.

**Animal Behavior Modification:**

• Implemented individualized behavior modification plans for various animals, addressing fear, aggression, separation anxiety, and phobias.
• Conducted assessments to identify behavioral issues, utilizing positive reinforcement techniques.
• Worked with veterinary professionals to develop holistic behavior modification approaches.

**Enrichment Program Development:**

• Created and executed enrichment programs to enhance mental and physical stimulation.
• Designed species-specific enrichment activities to promote natural behaviors and reduce stress.
• Continuously evaluated and adjusted enrichment programs for optimal engagement.
  > **Staff/Volunteer Training and Education:**
• Trained animal care staff on behavior management techniques.
• Developed and delivered workshops and seminars on animal behavior and enrichment.
• Collaborated with departments to integrate behavior and enrichment practices into daily routines.

**Animal Welfare Advocacy:**

• Participated in animal welfare initiatives, advocating for ethical treatment.
• Partnered with local animal rescue organizations to provide behavior assessments and support.
• Engaged the community through public speaking, media appearances, and social media campaigns.

**Client Interaction & Service:**

• Provided exceptional hospitality and professionalism in client interactions.
• Resolved customer complaints and assisted with inquiries related to kennel services.
• Made accurate recommendations based on animal care experience and best practices.

**Administrative Management:**

• Handled packages, faxes, messages, and mail efficiently.
• Managed client payments, payroll, and office and kennel supplies.
• Scheduled personnel tasks and managed administrative functions.

**Vendor & Third-Party Collaboration:**

• Built relationships with local animal supply vendors.
• Collaborated with subordinates and third-party vendors effectively.

**Information Management:**

• Maintained up-to-date desk collateral on medications, feeding guidelines, activities, grooming, and sanitation.

**Software Utilization:**

• Used specialized software to input personalized animal care requirements accurately.

**Animal Care & Management:**

• Provided daily care for primates, reptiles, birds, and mammals.
• Ensured proper nutrition, health, and hygiene standards.

**Behavioral Observations:**

• Conducted regular observations to assess well-being and detect distress or illness.

**Enrichment Activities:**

• Developed and executed activities to promote natural behaviors and mental stimulation.

**Veterinary Collaboration:**

• Coordinated with veterinary staff for medical treatments and routine health checks.

**Visitor Education:**

• Educated visitors on conservation and wildlife preservation through tours and presentations.

**Training & Safety:** - Assisted in training new zookeepers and interns.

• Ensured adherence to safety protocols and welfare guidelines.

**Risk Assessment:**

• Assessed potential risks with animals and diseases independently.

**Staff Management:**

• Supervised subordinate staff and supervisors.
• Approved performance evaluations and disciplinary actions.
• Provided staff guidance and training.

**Program Development:**

• Developed, reviewed, and instructed others on kennel programs.

**Inventory & Purchasing:**

• Determined purchasing schedules and monitored inventory.
• Implemented cost improvements and best practices.
• Interviewed, recruited, and hired new staff.

**Maintenance & Budget Management:**

• Performed routine maintenance and assisted with larger projects.
• Established preventive maintenance schedules.
• Managed product life cycles for budgetary purposes.

**Standard Operating Procedures:**

• Developed SOPs for cleaning, maintenance, feeding, and animal placement.
• Addressed administrative and operational problems.

**Coordination & Relationship Building:**

• Coordinated with other sections and outside agencies.
• Managed working dog placements with law enforcement and emotional support clients.
• Established and maintained stakeholder relationships.