COURTNEY ARREYGUE
Summary
-driven Leasing Consultant known for high productivity and efficient task completion. Specialize in customer service, negotiation, and market analysis to ensure optimal leasing outcomes. Excel in communication, problem-solving, and adaptability, employing these soft skills to meet diverse client needs and achieve management goals.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
Asset Living
Reno
09.2025 - Current
- Facilitated property tours for prospective tenants to showcase available units.
- Managed lease agreements and ensured compliance with company policies.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded promptly to tenant inquiries and resolved maintenance issues effectively.
- Ensured all move-in requirements were met for new tenants.
- Delivered exceptional customer service by greeting clients, addressing concerns, showing units, and resolving issues promptly.
- Created Matterport videos to effectively showcase available rental units and attract prospective tenants.
- Conducted inspections of rental units for maintenance and compliance.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Maintained detailed records of lease documentation and tenant interactions to support efficient operations and compliance.
AGENT SERVICES REPRESENTATIVE
NTT DATA
10.2022 - Current
- Delivered world-class customer service to internal and external customers.
- Surpassed monthly goals through proactive engagement and consistent performance.
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Maintained up-to-date knowledge of product and service changes.
- Partnered with staff to improve customer service experience, contributing to higher client satisfaction rates and team goal attainment.
- Managed over 300 calls per shift to enroll new customers, retrieve data, present product information, and process cancellations.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with life insurance policies and services. Trained in Term life Whole Life and Universal life insurance and a variety of different products and services.
- Worked remotely to support customer inquiries and service requests.
Loan officer
Evergreen Bank Group
06.2023 - 08.2025
- Worked with underwriting
- Top tier performer for customer service
- Delivered comprehensive support for account inquiries and issues
- Facilitated setup and management of online accounts for customers
- Assisted customers with setting up online accounts
- Took payments
- Kept current with product and service updates to better serve customers
- Trained employees
AGENT SERVICES
Service Response Partners
03.2020 - 07.2022
- Processed stock account applications for Robinhood
- Resolved customer requests and questions, enhancing overall service experience
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enrolled and sold products and services via inbound phone calls, email and chat.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Answered average of 350 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Created and maintained detailed database to develop promotional sales.
- Worked remotely to complete tasks efficiently
PRODUCTION LEAD
Zazzle
Reno
02.2020 - 05.2021
- Maintained production line documentation for waste, downtime, and output to ensure compliance and operational efficiency.
- Coordinated regular cleaning and sanitation of production line to minimize contamination risk and enhance consumer safety.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored employee activities to verify consistent use of good manufacturing principles.
- Collaborated with supervisor and team leads to effectively manage staffing assignments, aligning workforce with customer demand and production schedules.
- Supported employees by accurately tracking time and proactively resolving any conflicts.
- Operated equipment such as forklifts and overhead cranes to safely move heavy loads.
- Reno, NV
PRODUCTION WORKER
S.A Automotive
04.2018 - 01.2020
- Assembled Type products according to changing daily work orders and specific customer needs.
- Monitored machinery operations to identify issues and implement corrections or report complex problems.
- Assembled Type products based on daily work orders.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Calibrated machines to ensure optimal productivity and compliance with quality standards.
- Trained newly hired employees on proper equipment usage to promote safety and reduce workplace injuries.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Took on additional shifts during peak work periods to keep projects on schedule.
OFFICE ASSISTANT
Boiler And Control Specialist
11.2014 - 01.2018
- Maintained files and records by implementing effective filing systems, enhancing organization and accessibility.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Coordinated travel arrangements, managing bookings for airfare, hotel, and ground transportation to ensure seamless travel experiences.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Verified accuracy of business records by consistently updating customer information.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Oversaw automated tracking and documentation of data and client correspondence, streamlining office operations.
CUSTOMER SERVICE REPRESENTATIVE
Great Call
Reno
10.2012 - 08.2014
- Handled high volume of customer calls efficiently, minimizing wait times for enhanced service.
- Answered customer telephone calls promptly, ensuring quick resolution of inquiries.
- Provided tailored advice and assistance to customers, addressing individual needs and preferences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supported operations in Reno, NV
Education
Medical Assisting - Medical Assisting
Milan Institute
Sparks, NVLab Technician -
TMCC
Reno, NVSkills
- Customer Service
- Operations support
- Flexibility and adaptability
- Time management
- MS Office
- Quality control
- Quality inspections
- Safety and compliance
- Progress monitoring
- Work order interpretation
- Equipment troubleshooting
- Equipment monitoring
- Equipment operation
- Assembly and production
- Materials management
- Self-Motivated
Timeline
Leasing Consultant
Asset Living
09.2025 - Current
Loan officer
Evergreen Bank Group
06.2023 - 08.2025
AGENT SERVICES REPRESENTATIVE
NTT DATA
10.2022 - Current
AGENT SERVICES
Service Response Partners
03.2020 - 07.2022
PRODUCTION LEAD
Zazzle
02.2020 - 05.2021
PRODUCTION WORKER
S.A Automotive
04.2018 - 01.2020
OFFICE ASSISTANT
Boiler And Control Specialist
11.2014 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
Great Call
10.2012 - 08.2014
Medical Assisting - Medical Assisting
Milan Institute
Lab Technician -
TMCC