Courtney Bailey
Martinsville,Indiana
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
All American Express Solutions
Indianapolis, IN
02.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Production Line Leader
Eli Lilly Pharmaceuticals
Indianapolis, IN
01.2017 - 02.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Followed good manufacturing processes (GMPs).
- Prioritized employee safety to reduce incidents.
- Trained line workers in new procedures and line processes.
- Set up machining, performed required maintenance and made adjustments to machines.
- Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.
- Supervised production staff of up to 8 people on the line.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Prepared, calibrated, and monitored production levels to achieve targets.
Head Server
Mainstreet
Monrovia, IN
04.2013 - 01.2017
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised server staff and simultaneously served personal section of tables.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
Education
No Degree - Paralegal Studies
Ivy Tech Community of Bloomington, IN
Bloomington, INHigh School Diploma -
Martinsville High School
Martinsville, IN06.2009
Skills
- Quality Assurance and Control
- Government Contracting
- High-Pressure Environments
- Recruiting and Hiring
- Management
- Client Relations
- Leadership
- Multi-Site Operations
- Contract Administration
- Multi-Unit Operations Management
Accomplishments
- Promoted to Operations Manager after only 1 year with the company.
- Supervised team of 90 staff members.
- Ran Government Contracts in over 33 different locations across the United States.
- Has been trained in Government Contracting Submittals.
Timeline
Operations Manager
All American Express Solutions
02.2021 - Current
Production Line Leader
Eli Lilly Pharmaceuticals
01.2017 - 02.2021
Head Server
Mainstreet
04.2013 - 01.2017
No Degree - Paralegal Studies
Ivy Tech Community of Bloomington, IN
High School Diploma -
Martinsville High School