Courtney Baker
Junction City ,OR
Summary
Accomplished customer-centric professional specializing in service-oriented roles, recognized for building loyal clientele through strategic communication and loyalty promotions. Proven ability to oversee and coordinate workflow while effectively delegating tasks according to team strengths. Expertise includes enhancing customer satisfaction and driving engagement initiatives.
Overview
14
14
years of professional experience
Work History
Salon Leader
PetSmart
Corvallis, OR
07.2024 - Current
Salon Leader
PetSmart
Eugene, OR
01.2024 - 07.2024
- Developed detailed schedules for salon personnel to ensure efficient operations.
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
Pet Stylist
PetSmart
Eugene, OR
08.2022 - 01.2024
Grooming Trainee
PetSmart
Eugene, OR
06.2022 - 08.2022
Bather
PetSmart
Eugene, OR
01.2022 - 06.2022
Cashier/ Petcare Associate
PetSmart
Eugene, OR
12.2021 - 01.2022
Cashier
Albertsons
Eugene, OR
10.2020 - 11.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
Department Manager
McDonald's
Eugene, OR
06.2018 - 03.2020
- Prepared accurate forecasts of business results for leadership review.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Led team meetings to communicate targets, share updates, and gather feedback.
Shift Manager
McDonald's
Eugene, OR
01.2014 - 06.2018
- Offered coaching to enhance team members' performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Crew Member
McDonald's
Eugene, OR
06.2011 - 01.2014
- Maintained consistent oversight on food presentations and temperatures to uphold standards.
- Ensured swift customer service through effective handling of food and beverages at take-out counters.
Education
High School Diploma -
Willamette High School
Eugene06-2013
Some College (No Degree) - Phycology
LCC
EugeneSkills
- Scheduling
- Inventory management
- Budget management
- Customer service
- Business development
Timeline
Salon Leader
PetSmart
07.2024 - Current
Salon Leader
PetSmart
01.2024 - 07.2024
Pet Stylist
PetSmart
08.2022 - 01.2024
Grooming Trainee
PetSmart
06.2022 - 08.2022
Bather
PetSmart
01.2022 - 06.2022
Cashier/ Petcare Associate
PetSmart
12.2021 - 01.2022
Cashier
Albertsons
10.2020 - 11.2021
Department Manager
McDonald's
06.2018 - 03.2020
Shift Manager
McDonald's
01.2014 - 06.2018
Crew Member
McDonald's
06.2011 - 01.2014
High School Diploma -
Willamette High School
Some College (No Degree) - Phycology
LCC