Overview
Work History
Education
Timeline
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Courtney Barnard

Bixby,OK

Overview

3
3
years of professional experience

Work History

Client Relationship Associate

FMS Solutions
05.2023 - 04.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Logged call information and solutions provided into internal database.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Shift Manager/Key Holder

Joanns Fabric And Crafts
04.2022 - 08.2022
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Opened inventory boxes and restocked shelves.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Education

Associate of Applied Science - Education

OSU-IT
Okmulgee, OK

Timeline

Client Relationship Associate

FMS Solutions
05.2023 - 04.2025

Shift Manager/Key Holder

Joanns Fabric And Crafts
04.2022 - 08.2022

Associate of Applied Science - Education

OSU-IT

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Courtney Barnard