Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khyla Senita

Cedar Rapids,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Client Relationship Associate

Channel Fusion
03.2023 - Current
  • Verified advertisements and their eligibility based on the clients guidelines
  • Liaised with marketing experts affiliated with channel partners.
  • Compiled data and reviewed information for accuracy prior to input.
  • Followed established procedures to enter and process data correctly.
  • Exceeded expected productivity goals by 200% with 98% accuracy
  • Conducted audits of existing data entry processes.

Client Services Coordinator

Advancement Resources
03.2022 - 02.2023
  • Established new strategies and procedures to promote productivity and accuracy.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Created customer support strategy to increase customer retention.
  • Developed registration platforms for each public workshop offered.
  • Managed daily registrations, and maintained up to date reports for each cohort.
  • Assisted Senior Facilitators with the production of the content to the clients.

Licensed Sales Assistant

Guaranteed Rate
09.2021 - 02.2022
  • Worked alongside the Mortgage Branch manager, assisting with the process of bringing a home loan to closing
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Set and achieved company defined sales goals.
  • Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales by 15%.
  • Lead Weekly team meetings, tracking the progress of the client pipelines

Vendor Consumer Services Liaison

Pulte Mortgage
06.2020 - 08.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Data entry
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of 30 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Front Desk Sales Associate

Hand And Stone Massage And Facial Spa
09.2019 - 03.2020
  • Increased membership sales by 10%
  • Organized and scheduled office meetings as well as client appointments for team of 30 professionals, effectively accommodating hectic agendas.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Brand Ambassador

Banana Republic
06.2018 - 04.2019


  • Communicated product information with confidence and educated consumers about company.
  • Engaged, educated and befriended customers to deliver amazing shopping experience.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Maintained a 25% GAP Credit Card sales rate.

Education

Bachelor of Arts - Business Management

Kirkwood Community College
Cedar Rapids, IA
05.2026

High School Diploma -

Lakewood High School
Lakewood, CO
05.2019

Skills

  • Understanding Customer Needs
  • Order and Refund Processing
  • Upselling Products and Services
  • Member Relationship Management
  • Data Entry and Maintenance
  • Efficient and Detail-Oriented
  • Establishing Contacts
  • Customer Data Confidentiality
  • Account Management
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Accurate Recordkeeping

Timeline

Client Relationship Associate

Channel Fusion
03.2023 - Current

Client Services Coordinator

Advancement Resources
03.2022 - 02.2023

Licensed Sales Assistant

Guaranteed Rate
09.2021 - 02.2022

Vendor Consumer Services Liaison

Pulte Mortgage
06.2020 - 08.2021

Front Desk Sales Associate

Hand And Stone Massage And Facial Spa
09.2019 - 03.2020

Brand Ambassador

Banana Republic
06.2018 - 04.2019

Bachelor of Arts - Business Management

Kirkwood Community College

High School Diploma -

Lakewood High School

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