Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Courtney Bartlett

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Experience includes scheduling management, training scheduling specialists, creating trackers, leading FAB/CDEI, supporting other teams, following policies and procedures, and attending and running meetings. Recognized for the first to hit 100% scheduling score in May 2023.

Overview

1
1
year of professional experience

Work History

Scheduling Specialist

Caravel Autism Health
Spokane, WA
03.2023 - Current
  • Developed and maintained employee schedules to ensure proper coverage of client sessions.
  • Created daily, weekly, and monthly reports to present to leadership.
  • Organized employee time-off requests in accordance with company policies.
  • Provided training and guidance on scheduling processes to new employees.
  • Analyzed staffing levels in relation to clients on the pipeline.
  • Resolved conflicts between employees regarding shift assignments and attendance violations.
  • Maintained accurate records of attendance according to policy guidelines.
  • Supported other clinics with scheduling support and training.
  • Collaborated with other departments on special projects requiring additional personnel.
  • Investigated discrepancies between actual hours worked and reported hours worked.
  • Planned and delegated work to meet project goals and deadlines.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Developed new methods for tracking and managing scheduling data.
  • Monitored stock levels and placed orders to ensure availability of supplies needed in the clinic.
  • Supported BT's with meeting the goals to level up.

Behavioral Health Technician

Caravel Autism Health
Spokane, WA
10.2022 - 03.2023
  • Monitored client safety in all areas of the clinic.
  • Maintained accurate documentation of client progress and treatments received.
  • Engaged in regular communication with the BCBA regarding any changes in client behavior.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Provided emotional support to clients dealing with difficult situations.
  • Documented behavioral incidents to keep accurate records.
  • Documented client behavior, interventions completed and client response to new programs.

Education

Bachelor of Arts - Social Work

Eastern Gateway Community College
Steubenville, OH
11.2023

Skills

  • Schedule Management
  • Effective Multitasking
  • Teamwork and Collaboration
  • Resource Planning
  • Attention to Detail
  • Computer Skills
  • Calendar Management
  • Problem-Solving
  • Documentation Skills
  • Recordkeeping Experience
  • Data Entry
  • Strong Work Ethic
  • Skilled in Microsoft platforms
  • Time Management Skills
  • Project Management

Accomplishments

  • First Scheduling Specialist in the region to get a 100% scheduling score and have continued to maintain it.
  • Created a training plan for Scheduling Specialists and implemented it with the newest scheduler.
  • Supported other clinics with scheduling needs.
  • Developed and implemented strategic systems to track the progress of many aspects of the clinic and now has been passed on to other clinics to use and follow.

References

References available upon request.

Timeline

Scheduling Specialist

Caravel Autism Health
03.2023 - Current

Behavioral Health Technician

Caravel Autism Health
10.2022 - 03.2023

Bachelor of Arts - Social Work

Eastern Gateway Community College

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Courtney Bartlett