Courtney Baxter
Ventura,CA
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Summary
Positive, upbeat customer service representative brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Smoothly manages conversational flow and diffuses difficult customer situations.
Overview
11
11
years of professional experience
Work History
Behavioral Health Technician
Ocean Hills Recovery
01.2023 - 04.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds every 30 minutes to check on residents.
- Facilitated on-site activities, support groups and outings for clients.
- Searched resident belongings prior to and during stays.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Taught clients how to complete basic household chores and prepare food.
- Charted on each patient daily.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed client intake procedures according to internal standards for new admissions.
U-Box Specalist
Uhaul Moving And Storage
11.2020 - 12.2022
- Conducted activities and performed job duties and functions following strict guidelines.
- Followed sanitation and good housekeeping practices.
- Assigned individual work plans and reviewed jobs to accomplish all tasks within expected parameters.
- Improved u-box transactions from 304 last year to 567 with a, 86.51% increase for month of May.
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Conducted inventory checks and resolved discrepancies.
- Identified issues, analyzed information and provided solutions to problems
Reservation Manager
U-Haul International
11.2020 - 12.2022
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
Customer Service Representative
Uhaul Moving And Storage Of Vallejo
06.2012 - 11.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Trained new employees on procedures and policies to maximize team performance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Coordinated inventory, stocking, and ordering.
- Created and sent invoices to customers for purchases of products and services.
- Conducted inventory checks and resolved discrepancies.
Education
Some College (No Degree) - Nursing
Some College (No Degree) - Addictive Counseling
High School Diploma -
05.2012
Skills
- Problem Resolution
- Relationship Building
- Multitasking Abilities
- Decision-Making
- Teamwork and Collaboration
- Team building
- Attention to Detail
- Activity Monitoring
- Maintaining Safety Standards
- Client Transportation
- Incident Reporting
- Group Facilitation
- Supporting Daily Living Needs
- Household Chores
- Active Listening
- Fleet Dispatching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Behavioral Health Technician - Ocean Hills Recovery
01.2023 - 04.2023
U-Box Specalist - Uhaul Moving And Storage
11.2020 - 12.2022
Reservation Manager - U-Haul International
11.2020 - 12.2022
Customer Service Representative - Uhaul Moving And Storage Of Vallejo
06.2012 - 11.2020
Napa Valley College - Some College (No Degree), Nursing
Oxnard College - Some College (No Degree), Addictive Counseling
Liberty High School - High School Diploma,
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