Courtney Bertin
Porter,ME
Summary
I have a unique people skill, people where I can solve problems and put out fires. I've been able to resolve many different issues, problems within my team and other teams.
Overview
3
3
years of professional experience
Work History
Store Manager
Dunkin' Donuts Franchising
Portland , ME
2023.08 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Developed training programs for new employees on company policies and procedures.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Planned special promotions or discounts based on market trends.
- Provided feedback on marketing campaigns to improve effectiveness.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Structured HR consulting services to support clients during organizational developments and changes.
Waitress
Applebee's Grill + Bar
North Conway, NH
2022.05 - 2023.08
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Communicated daily specials to customers.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Participated in team meetings to discuss new menu items or changes in policy.
- Organized take-out orders efficiently according to customer requests.
Crew Member
Dunkin' Donuts Franchising
Cornish, ME
2021.01 - 2022.08
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Associate of Applied Science - Law (Pre-Law)
Kaplan Career Institute - Charlestown
Charlestown, MA2015-05
High School Diploma -
Sacopee Valley High School
Hiram, ME2014-06
Skills
- Loss Prevention
- Shift Scheduling
- Operations Management
- Revenue Generation
Timeline
Store Manager
Dunkin' Donuts Franchising
2023.08 - Current
Waitress
Applebee's Grill + Bar
2022.05 - 2023.08
Crew Member
Dunkin' Donuts Franchising
2021.01 - 2022.08
Associate of Applied Science - Law (Pre-Law)
Kaplan Career Institute - Charlestown
High School Diploma -
Sacopee Valley High School