Courtney Bethea
Bunnlevel,NC
Summary
Accomplished Human Resources Specialist with a proven track record in the United States Army. Expert in payroll and record management, coupled with exceptional decision-making abilities. Increased sales revenue and customer loyalty through innovative sales strategies and marketing efforts. Skilled in leading teams to exceed performance goals with a focus on results and time management. Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
United States Army
01.2023 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
Jewelry Consultant
Zales The Diamond Store
10.2022 - 01.2023
- Handled customer inquiries professionally, resolving issues promptly to uphold the brand''s reputation for outstanding service quality.
- Boosted sales revenue through effective upselling techniques and in-depth product knowledge.
- Assisted clients with selecting the perfect jewelry pieces for special occasions, such as weddings and anniversaries.
- Increased repeat business by developing rapport with clients and following up on past purchases to offer complementary products or services.
Heavy Equipment Operator
Caterpillar
05.2022 - 10.2022
- Operated a range of heavy equipment on regular basis with advanced skill.
- Operated skid steers to transport heavy materials while practicing safety measures.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
Supervisor
Subway
06.2020 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Cashier
Food Lion
06.2018 - 03.2020
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Hardee's
10.2017 - 06.2018
- Greeted customers entering store and responded promptly to customer needs
- Maintained a flexible schedule and worked extra shifts to meet business needs.
- Managed the cash register and drive thru for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate In Teacher Preparation -
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Lee County High School
Sanford, NC06.2019
Skills
Decision-Making
Timeline
Human Resources Specialist
United States Army
01.2023 - Current
Jewelry Consultant
Zales The Diamond Store
10.2022 - 01.2023
Heavy Equipment Operator
Caterpillar
05.2022 - 10.2022
Supervisor
Subway
06.2020 - 04.2022
Cashier
Food Lion
06.2018 - 03.2020
Cashier
Hardee's
10.2017 - 06.2018
Associate In Teacher Preparation -
Wake Technical Community College
High School Diploma -
Lee County High School
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