Courtney Branham
Fishers,IN
Summary
Dedicated professional prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
HC Tavern & Kitchen
05.2025 - Current
- Prepared and served a variety of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Demonstrated knowledge of drink recipes and techniques, contributing to staff training sessions.
- Engaged with customers to provide personalized service, fostering repeat business and loyalty.
- Served high customer volumes during special events, nights, and weekends.
Assistant General Manager
Patachou
08.2023 - 01.2024
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Collaborated with senior management on strategic initiatives to drive revenue growth and market expansion.
- Managed inventory levels, reducing excess stock while maintaining product availability for customers.
- Cultivated a positive work environment, fostering team collaboration and enhancing employee morale.
- Handled cash accurately and prepared deposits.
Restaurant Supervisor
HC Tavern & Kitchen
06.2022 - Current
- Supervised daily restaurant operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on service excellence and operational protocols.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
Server
HC Tavern & Kitchen
11.2021 - Current
- Delivered exceptional customer service in high-pressure fine dining environment.
- Managed multiple tables efficiently while maintaining attention to detail and quality.
- Trained and mentored junior servers to enhance service delivery and operational efficiency.
- Developed extensive wine knowledge to recommend pairings that enhanced guest experiences.
- Implemented upselling techniques, increasing overall guest satisfaction and revenue generation.
To-Go Specialist and Server
Chuys
05.2018 - 10.2021
- Facilitated timely preparation of to-go orders, ensuring accuracy and adherence to customer specifications.
- Streamlined order processing procedures, enhancing efficiency and reducing wait times for customers.
- Trained new staff on food safety regulations and proper handling techniques to maintain quality standards.
- Coordinated with kitchen staff to ensure seamless workflow during peak service hours, minimizing disruptions.
Lead Hostess
Ruth's Chris Steakhouse
12.2015 - 01.2018
- Supervised front-of-house operations to ensure exceptional guest experiences.
- Coordinated reservations and seating arrangements to optimize table turnover.
- Trained and mentored new staff on service standards and menu knowledge.
- Implemented efficient guest waitlist management procedures to reduce wait times.
Education
High School Diploma -
Hamilton Southeastern High School
Fishers, INSkills
- Customer service expertise
- Strong multitasking
- Service-oriented mindset
- Highly reliable
- Team player attitude
- Clear and effective communication
- Engaging personality
- Salesmanship
- Cleanliness and hygiene
Certification
- ATC Liquor Permit
- ServSafe Certified
- Certified Bartender Trainer, HC Tavern & Kitchen
- Certified Server Trainer, HC Tavern & Kitchen
Timeline
Bartender
HC Tavern & Kitchen
05.2025 - Current
Assistant General Manager
Patachou
08.2023 - 01.2024
Restaurant Supervisor
HC Tavern & Kitchen
06.2022 - Current
Server
HC Tavern & Kitchen
11.2021 - Current
To-Go Specialist and Server
Chuys
05.2018 - 10.2021
Lead Hostess
Ruth's Chris Steakhouse
12.2015 - 01.2018
High School Diploma -
Hamilton Southeastern High School