COURTNEY BROOKS
Shelby,US
Summary
Highly organized Benefits Verification Specialist with experience in resolving complex benefits issues and improving customer satisfaction. Collaborates effectively with healthcare providers to ensure accurate billing and benefit coverage information. Skilled in explaining benefits to plan participants in easy-to-understand terms. Proficient in using software CRM systems and possesses strong problem-solving abilities. Demonstrates exceptional customer service and strategic sales knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Insurance Broker
North America Senior Benefits
Shelby
10.2024 - Current
- Analyzed clients' financial situations to propose solutions that align with their long-term goals.
- Educated clients about the features, advantages, and disadvantages of different types of life insurance policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Developed appropriate quotes based on risk information.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Benefits Verification Specialist
Continuum Global/CVS Specialty Pharmacy
03.2021 - 07.2024
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction
- Safeguarded confidential client information by adhering to strict privacy guidelines and protocols
- Collaborated with healthcare providers to ensure accurate billing and benefit coverage information
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Proved successful working within tight deadlines and a fast-paced environment
Packer & Machine Operator
Stabilus
Gastonia, US
05.2016 - 08.2020
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures
- Ensured timely completion of orders through effective time management and multitasking
- Handled equipment, chemicals, and materials properly and with caution
- Met daily goals for packing and shipping items with accuracy and efficiency
Cleaning Crew Member
Service Masters Inc
Shelby, US
11.2014 - 02.2016
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction
Education
High School Diploma -
Shelby High School
Shelby, NC06.2014
Skills
- Customer service
- Problem-solving abilities
- Software CRM system proficiency
- Strategic sales knowledge
- Insurance products
- Verbal communication
- Relationship building
Certification
Life insurance producer license
Timeline
Life Insurance Broker
North America Senior Benefits
10.2024 - Current
Benefits Verification Specialist
Continuum Global/CVS Specialty Pharmacy
03.2021 - 07.2024
Packer & Machine Operator
Stabilus
05.2016 - 08.2020
Cleaning Crew Member
Service Masters Inc
11.2014 - 02.2016
High School Diploma -
Shelby High School
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