Courtney Brown
Goose Creek,SC
Summary
Experienced and results driven Business Office Manager with over 16 years of experience maintaining seamless business operations. Enthusiastic about streamlining collections processes and improving billing procedures. Highly effective at utilizing diverse financial expertise to take on challenging objectives and achieve remarkable results within the healthcare industry.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Johns Island Post Acute
Johns Island, SC
09.2022 - 03.2024
- Reviewed invoices and insurance claims monthly for accuracy to ensure timely payment.
- Directed and oversaw Business Office, Receptionist and Medical Records staff.
- Analyzed facility aging reports and forecasted collection results for upper management weekly.
- Implemented procedures to ensure compliance with Medicare, Medicaid and Managed Care Insurance regulations.
- Developed procedures to ensure timely collection of payments from residents, hospices and outside vendors.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Communicated daily with residents and family members inquiring about billing issues, account status, and payment options.
- Identified potential areas of improvement in collections process and implemented changes to ensure 100% collections every month.
- Collected and posted payments to resident balances.
- Updated accounts with documentation of interactions and current information.
- Completed Medicaid application and forms accurately and timely for payment.
Business Office Manager
Riverside Health & Rehabilitation Center
North Charleston, SC
12.2015 - 08.2022
- Reviewed invoices and insurance claims monthly for accuracy to ensure timely payment.
- Directed and oversaw Receptionist and Business Office staff.
- Analyzed facility aging reports and forecasted collection results for upper management weekly.
- Implemented procedures to ensure compliance with Medicare, Medicaid and Managed Care Insurance regulations.
- Developed procedures to ensure timely collection of payments from residents, hospices and outside vendors.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Communicated daily with residents and family members inquiring about billing issues, account status and payment options.
- Identified potential areas of improvement in collections process and implemented changes to ensure 100% collections every month.
- Collected and posted payments to resident account balances.
- Updated accounts with documentation of interaction and current information.
- Completed Medicaid applications and forms accurately and timely for payment.
Site Revenue Coordinator
Hospice Of Charleston
North Charleston, SC
10.2008 - 12.2015
- Attended weekly meetings with hospice interdisciplinary team to ensure accurate billing for all clients.
- Maintained relationships with vendors by providing timely payments.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Collected financial information to create quarterly and mid-year forecasts for Hospice organization.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Conducted insurance verification, pre-authorization and coded hospice procedures on admission.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Skills
- Payment Posting
- Accounts Payable And Receivables
- Credit And Collections
- Insurance Eligibility Verifications
- Business Operations Management
- Debt Collection Processes
- Past Due Balance Management
- Claims Processing
- Team Leadership
- Effective Communication
Timeline
Business Office Manager
Johns Island Post Acute
09.2022 - 03.2024
Business Office Manager
Riverside Health & Rehabilitation Center
12.2015 - 08.2022
Site Revenue Coordinator
Hospice Of Charleston
10.2008 - 12.2015
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