Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Courtney Brown

Wayne,MI
Courtney Brown

Summary

I am a 24-year-old who is currently looking for a job and will soon be going to cosmetology school. I am a diligent and devoted worker, committed to excelling in any profession I am in. I am a hands-on learner and a fast learner who brings fresh perspectives and innovative ideas to every situation. My peers trust me to take charge and resolve any issues that may arise. In my experience as a manager, I have learned that everyone deserves respect in the workplace, regardless of their position. Being in a management role does not make me superior to others, and I always strive to treat my team members with the respect they deserve. This fosters a positive work environment where employees are motivated to work hard and are happy to come to work.

Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working condition.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
years of professional experience

Work History

Delta Air Lines, Inc
Romulus, MI

Ramp Agent/Crew Leader
09.2022 - 02.2024

Job overview

  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
  • Connected electrical power units and service hoses to aircraft.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Maintained accurate records of all GSE used throughout shift.
  • Prepared detailed reports summarizing activities performed during shift.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
  • Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
  • Positioned and pushed aircraft from remote airport locations to specified areas for operation.

Amazon
Brownstown , MI

Learning Trainer
04.2020 - 01.2024

Job overview

  • Developed and implemented comprehensive training programs for newly hired employees.
  • Conducted orientations to familiarize new hires with company policies, procedures, and expectations.
  • Analyzed employee performance data to identify areas of improvement in training curricula.
  • Created e-learning modules for various topics related to the organization's product line.
  • Designed interactive exercises and activities to engage learners in the material being taught.

T-Mobile
Redford, MI

Sales Manager's Assistant
04.2021 - 10.2022

Job overview

  • Assisted Sales Manager with preparation of client presentations, proposals, and contracts.
  • Organized and maintained files for customer accounts and sales tracking.
  • Conducted research to identify potential customers and new markets.
  • Developed strategies to improve customer relations and increase customer satisfaction.
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Monitored inventory levels of promotional items used in campaigns and ordered additional supplies when necessary.
  • Created weekly and monthly sales activity summaries for review by Sales Manager.
  • Provided training sessions on company products and services for new hires in the department.
  • Led, coached and developed employees to achieve sales goals.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

FedEx
Van Buren , MI

Package Handler
02.2022 - 09.2022

Job overview

  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.

Education

Le Spirit
Canton, MI

Associate of Arts from Esthetician
09-2024

University Overview

Trillium Academy
Taylor, MI

High School Diploma
06-2019

University Overview

Skills

  • Hazardous Materials
  • Baggage oversight
  • Aircraft Safety Checks
  • Aircraft refueling
  • TSA Collaboration
  • Baggage Management
  • Heavy Lifting
  • Load Planning Communication
  • Arrival/departure procedures
  • Weight and Balance Determination
  • Traveler escort
  • Security processes
  • Crew assistance
  • Item transport
  • Ramp Checklist Completion
  • Team Leadership
  • Training Needs Analysis
  • Adaptive Learning
  • Training delivery
  • Technical training
  • Performance Improvement
  • Teaching strategies
  • Staff Development
  • Policy Implementation
  • Expense Tracking
  • Financial Management
  • Operations Management
  • Negotiation
  • Sales Techniques
  • Performance Evaluations
  • Brand Management
  • Truck unloading
  • Equipment Maintenance
  • Inventory Stocking
  • Production Support
  • Equipment Operation
  • Heavy Machinery Operation

Timeline

Ramp Agent/Crew Leader
Delta Air Lines, Inc
09.2022 - 02.2024
Package Handler
FedEx
02.2022 - 09.2022
Sales Manager's Assistant
T-Mobile
04.2021 - 10.2022
Learning Trainer
Amazon
04.2020 - 01.2024
Le Spirit
Associate of Arts from Esthetician
Trillium Academy
High School Diploma
Courtney Brown