Courtney Brown
Oklahoma City,OK
Summary
Dedicated Bartender Shift Manager overseeing front of house operations. Devoted to food quality, recipe adherence and consistency with strong grasp of health and sanitation requirements. Successful at modeling standards of service to support quality staff execution.
Overview
9
9
years of professional experience
Work History
Bartender Supervisor
Louis bar and grill
Oklahoma City, OK
03.2018 - Current
- Supervised bar staff during Louis bar and grill service hours
- Managed liquor inventory and reordered supplies for Louis bar and grill
- Scheduled shifts and adjusted coverage for busy service periods
- Monitored cash handling and balanced bar drawers
- Resolved guest complaints with calm, professional communication
- Provided exemplary customer service at all times while interacting with patrons.
- Implemented sanitation protocols to maintain cleanliness across bar stations across bar stations and glassware
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Enforced all state laws pertaining to the sale of alcohol, tobacco, food items.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Promoted a safe working environment by adhering to safety regulations and policies.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
Military School
Oklahoma City, OKSkills
- Alcohol compliance
- Inventory management
- Bar inventory
- Cash reconciliation
- Cash balancing
- Shift scheduling
- Staff training
- Customer service training
Timeline
Bartender Supervisor
Louis bar and grill
03.2018 - Current
Military School