Madison Peterson
Gilbert,AZ
Summary
Bartender with strong team leadership, alcohol compliance, and conflict resolution skills. Experienced in supervising bar staff, supporting guest satisfaction, and keeping service smooth in fast-paced restaurant settings. I have been in the restaurant industry since I was 15 years old, starting off as a host. I have developed strong problem-solving skills and the ability to perform under pressure at a high level for guest satisfaction.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Bartender Supervisor
Bjs Restaurants Inc
Queen Creek, Arizona
01.2024 - Current
- Monitored alcohol service for compliance with company policies and responsible beverage laws.
- Coordinated opening and closing bar duties, including cash handling and station setup.
- Resolved guest concerns with prompt service recovery and professional communication.
- Ensured that all customers were properly ID'd before being served alcoholic beverages.
- Supervised bar staff during BJ's Restaurants service, maintaining smooth drink preparation and guest flow.
Server
Texas Roadhouse
05.2023 - 06.2024
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Implemented feedback from customers to improve service quality and menu offerings.
- Prepared checks, itemizing total meal costs and taxes.
Server/Bartender
Zipps Bar and Grill
Gilbert, Arizona
03.2020 - 08.2023
- Took food and beverage orders with careful attention to guest requests
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Assisted in training new servers.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05-2022
Skills
- Alcohol compliance
- Staff scheduling
- POS systems
- Team supervision
- Employee training
- Conflict resolution
- Effective communication
- Problem solving
- Team leadership
- Customer engagement
- Bartending expertise
- Highly reliable
- Clear and effective communication
- Salesmanship
- Food service
- New hire training
Certification
Cosmetology License
Affiliations
Hiking
Timeline
Bartender Supervisor
Bjs Restaurants Inc
01.2024 - Current
Server
Texas Roadhouse
05.2023 - 06.2024
Server/Bartender
Zipps Bar and Grill
03.2020 - 08.2023
High School Diploma -
Gilbert High School