Hi, I’m
Courtney Bryant
Fort Worth
Summary
Skilled professional ready to excel in a leadership role with driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
10
years of professional experience
Work History
Main Event
Supervisor
04.2022 - 01.2025
Job overview
- Overseeing daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
JPMorgan Chase
Client Care Specialist
03.2019 - 08.2022
Job overview
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
- Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
- Managed all leave of absences process and procedures for clients such as FMLA and bereavement.
- Identifying action plans; determine benefits due; and make timely case decisions based on service expectations.
Love Honor & Cherish
Intern
01.2015 - 12.2017
Job overview
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a event planning field, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Placed special merchandise orders.
- Supported on event setup and execution
Education
Center Adult School/Online Sacramento, CA
High School Diploma
05-2019
Skills
- Training and mentoring
- Staff management
- Customer service
- Decision-making
- Staff development
- Inventory control
- Strategic planning
- Microsoft office suite(Word,Excel,Outlook, and PowerPoint
Timeline
Supervisor
Main Event
04.2022 - 01.2025
Client Care Specialist
JPMorgan Chase
03.2019 - 08.2022
Intern
Love Honor & Cherish
01.2015 - 12.2017
Center Adult School/Online
High School Diploma
Similar Profiles
Jamie CooksJamie Cooks
Lead Bartender at Main EventLead Bartender at Main Event
Mayte GilcrestMayte Gilcrest
Shift Lead Supervisor at Main EventShift Lead Supervisor at Main Event
Pierce RankinPierce Rankin
Bowl Desk at Main EventBowl Desk at Main Event
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
Colby RodgersColby Rodgers
English Teacher at Mansfield High SchoolEnglish Teacher at Mansfield High School