Courtney Busby
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Counselor/Patient Access
Parkland Hospital
08.2023 - Current
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Liaised between patient, doctor and insurance provider to smooth claims processes.
- Documented details regarding contact with patients, providers and other individuals in system.
- Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Pharmacy Lead Tech/Supervisor
ALBERTSONS
08.2021 - Current
- Supervise and train other technicians along with working closely with Pharmacist manager
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education.
- Conducted routine facility inspections /audits, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
Albertsons Pharmacy Technician
Albertsons Pharmacy
02.2018 - 08.2022
- Receive written prescription or refill requests and verify that information is complete and accurate
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment
Albertsons Service Supervisor
Albertsons
11.2018 - 11.2019
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Manage money safe, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and making deposits
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Services Assistant
Stephen F. Austin Campus Recreation
07.2016 - 05.2017
- Managed equipment to provide an easier experience for customers
- Provided CPR/First Aid to injured patrons when needed
- Answering all incoming calls and inquires promptly and professionally
- Answering customers' questions regarding the facilities and regulations
Education
Master of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ10.2022
Bachelor of Science - Kinesiology
Stephen F Austin State University
Nacogdoches, TX04.2017
Skills
- Problem-Solving Skills
- Workflow Optimization
- Staff Development
- Data and Analytics
- FDA and HIPAA Compliance
Certification
- CPhT - Certified Pharmacy Technician
- Immunization Administration Certified
- Certified Data Analysis in Healthcare
Affiliations
Volunteer at Cook Children's Hospital August 2019-Present
Volunteer at Tarrant County food Bank February 2019- Present
National Association for the Advancement of Colored People Member August 2014-present
National Association for the Advancement of Colored People Treasurer August 2016-2017
Volunteered at Texas Hugely Rehabilitation, Baylor Rehabilitation, Green Oaks Physical Therapy
Timeline
Financial Counselor/Patient Access
Parkland Hospital
08.2023 - Current
Pharmacy Lead Tech/Supervisor
ALBERTSONS
08.2021 - Current
Albertsons Service Supervisor
Albertsons
11.2018 - 11.2019
Albertsons Pharmacy Technician
Albertsons Pharmacy
02.2018 - 08.2022
Services Assistant
Stephen F. Austin Campus Recreation
07.2016 - 05.2017
Master of Science - Healthcare Administration
Grand Canyon University
Bachelor of Science - Kinesiology
Stephen F Austin State University
Similar Profiles
Ashley UpshawAshley Upshaw
Register Nurse at Parkland HospitalRegister Nurse at Parkland Hospital
CASSANDRA RUIZCASSANDRA RUIZ
Clinical Reimbursement Specialist at Parkland HospitalClinical Reimbursement Specialist at Parkland Hospital
Flora BarrientosFlora Barrientos
Medical Spanish Interpreter at Parkland HospitalMedical Spanish Interpreter at Parkland Hospital
Juan AcostaJuan Acosta
Patient Access Representative (Part-Time) at Parkland HospitalPatient Access Representative (Part-Time) at Parkland Hospital
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal