Talauula Leatigaga
Anchorage
Summary
Patient Financial Counselor with 6 years of experience in the healthcare industry. Proven ability to provide financial counseling and support to patients and their families. Expertise in insurance reimbursement, billing and coding, and financial assistance programs. Effective communication and interpersonal skills. Dedicated to providing compassionate and personalized care to patients.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2021
2021
years of post-secondary education
Work History
PATIENT FINANCIAL COUNSELOR
Providence Alaska Medical Center
Anchorage
08.2024 - Current
- Educate patients about payment options and financial assistance.
- Negotiate and strategize patient payment arrangements.
- Update patient accounts and balances.
- Review and process patient and insurance information.
- Assisted patients with financial aid applications and insurance inquiries.
- Educated patients about payment options and financial policies.
- Developed financial plans tailored to individual patient needs and circumstances.
- Processed credit card payments accurately and securely.
- Communicated effectively with patients regarding billing statements and payment schedules.
- Maintained accurate records of patient interactions and financial transactions for compliance.
- Monitored changes in federal, state, and local regulations affecting Medicare and Medicaid reimbursements.
- Documented all interactions with patients regarding billing issues in a timely manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
REGISTRAR
Alaska Regional Hospital
Anchorage
01.2020 - 12.2025
- Checking in and registering patients.
- Recording patient information, including demographic data, and digitizing it.
- Validating and verifying patient medical insurance plans.
- Collecting patient payment information and copayments and checking Its validity.
- Scheduling patient appointments.
- Filing patient records and updating electronic health records.
- Greeting patients, answering phone calls, and redirecting calls to appropriate individuals.
- Processing billing and completing billing tasks.
- Managed patient registration processes for efficient data collection and entry.
- Ensured accurate insurance verification for seamless patient billing procedures.
- Coordinated with medical staff to facilitate smooth patient admissions.
- Assisted patients with inquiries regarding registration and hospital services.
- Utilized electronic health records system to update and maintain patient information.
- Streamlined workflow processes to enhance overall patient experience at the hospital.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
CUSTOMER SERVICE ASSOCIATE
Tesoro 2Go
Anchorage
07.2017 - 03.2019
- Answering customer concerns.
- Building relationships with clients.
- Address customer complaints in a patient and compassionate manner.
- Direct customers to the appropriate departments or teams when needed.
- Build professional relationships with customers through excellent customer service.
Education
Medical and Billing Specialist -
ALASKA CAREER COLLEGE
Skills
- Effective communication
- Strong financial knowledge
- Excellent customer service
- Great organizational skills
- Problem-solving skills
- Team collaboration
- Active listening skills
- Building rapport
- Credibility
- Patient education
- Insurance verification
- Financial counseling
- Compliance documentation
- Payment arrangement negotiation
- Appointment scheduling
- Problem solving
- Attention to detail
Timeline
PATIENT FINANCIAL COUNSELOR
Providence Alaska Medical Center
08.2024 - Current
REGISTRAR
Alaska Regional Hospital
01.2020 - 12.2025
CUSTOMER SERVICE ASSOCIATE
Tesoro 2Go
07.2017 - 03.2019
Medical and Billing Specialist -
ALASKA CAREER COLLEGE