Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
Responded to patient queries and concerns concerning insurance coverages and deductibles.
Savings Specialist- REMOTE
Goldman Sachs Bank USA
01.2023 - 03.2024
Assist Customers with managing their High Yield Savings Accounts
Patient Care Representative- REMOTE
CVS Caremark
10.2020 - 11.2022
Assist Patients with refilling specialty medications
Assist Patients with updating insurance information
Contact Medical Offices on behalf of patients to update medical history
Customer Service Representative
Westgate Resorts
04.2018 - 03.2020
Assist timeshare owners with booking vacation reservations
Assist timeshare owners with making mortgage payments and/or maintanence and tax payments
Review contact details with timeshare owners
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers