Courtney Campbell
Friendswood,TX
Summary
Dynamic Branch Manager with a proven track record at OneMain Financial, excelling in operations management and customer service. Skilled in team supervision and employee development, I enhanced branch profitability through strategic cost-saving measures and improved staff performance, fostering strong customer relationships and achieving targets consistently.
Overview
10
10
years of professional experience
Work History
Branch Manager
OneMain Financial
09.2019 - Current
- Assisted in daily branch operations, ensuring adherence to company policies and procedures.
- Supported team members by providing training on customer service best practices.
- Managed inventory levels, coordinating with suppliers to meet branch needs.
- Processed customer transactions accurately while maintaining a friendly atmosphere.
- Engaged with customers to resolve inquiries and enhance overall satisfaction.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Lead Teller
Amegy Bank
03.2018 - 09.2019
- Supervised daily cash operations, ensuring compliance with regulatory standards and internal policies.
- Trained and mentored new tellers on customer service protocols and operational procedures.
- Implemented process improvements that enhanced transaction efficiency and customer satisfaction.
- Managed cash drawer reconciliation, identifying discrepancies and resolving issues promptly.
- Developed staff schedules, optimizing coverage during peak transaction periods to improve service delivery.
- Conducted regular audits of cash handling procedures, maintaining accuracy and reducing risk of loss.
- Provided exceptional customer service, resolving inquiries and complaints while fostering positive relationships with clients.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Developed rapport with clientele by delivering personalized services that addressed specific financial needs.
Retail Banker
Woodforest Bank
05.2015 - 03.2018
- Managed daily banking operations, ensuring compliance with regulations and policies.
- Fostered customer relationships through personalized service and financial consultations.
- Evaluated risk management protocols to safeguard assets and minimize losses.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Managed risk effectively by adhering to bank policies and procedures during transactions.
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Participated in community outreach events, representing the bank positively while establishing valuable business connections within the local market area.
- Identified and reported suspicious patterns of activity to reduce money laundering.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Assisted ATM refills, along with daily cash balancing when we refilled.
Education
High School Diploma - General Studies With Accounting Electives
Penn Foster Career School
Scranton, PA07.2011
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Excellent work ethic
- Team supervision
- Employee development
- Staff management
- Cash handling
- Staff supervision
- Staff development
Timeline
Branch Manager
OneMain Financial
09.2019 - Current
Lead Teller
Amegy Bank
03.2018 - 09.2019
Retail Banker
Woodforest Bank
05.2015 - 03.2018
High School Diploma - General Studies With Accounting Electives
Penn Foster Career School