Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Courtny Carter

Takoma Park ,MD

Summary

Personable customer service professional offering over ten years of experience resolving account and service concerns for current and potential customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
Pittsburgh , PA
2019.01 - 2019.05
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Responded to customer requests for products, services and company information
  • Consulted with outside parties to resolve discrepancies and create effective solutions

Customer Service Associate

Walgreens
Takoma Park , MD
2017.01 - 2018.08
  • Managed customer relations and customer service through daily communication and interaction
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate

Education

High School Diploma -

Baldwin Senior High School
Pittsburgh, PA
06.2010

Associate of Arts - Philosophy & Psychology

Montgomery Community College
Silver Spring, MD
05.2021

Skills

  • Complaint resolution
  • Strategic sales knowledge
  • Data entry
  • Technical support
  • Professional telephone demeanor
  • Administrative support
  • Warehousing functions
  • Computer proficient

Timeline

Customer Service Representative

Alorica
2019.01 - 2019.05

Customer Service Associate

Walgreens
2017.01 - 2018.08

High School Diploma -

Baldwin Senior High School

Associate of Arts - Philosophy & Psychology

Montgomery Community College
Courtny Carter