Courtney Carter
Canyon Lake,Texas
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
Work History
Sales Agent-Remote
My Pillow
Chaska, MN
08.2020 - Current
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of MYPILLOW products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Caregiver/PCA
Caring Senior Services
Canyon Lake
12.2013 - Current
- Carried out personal care activities, including bathing, toileting, dressing and feeding; charted and logged vital signs; performed homemaking activities; changed dressings; prepared individuals' diet; assisted in daily activities; transported clients; assisted in exercise; stocked clients' living and private care supplies; maintained clients' living space; assisted in reminding clients of medications; coordinated communication between client, main office, and hospice; prepared weekly schedule with caregivers and family members.
Manager/Stylist
Pro-Cuts
San Antonio
01.2013 - 10.2013
- Coordinated and supervised a team of 6; sought, selected, trained, supervised and retained quality staff members; conducted weekly performance reviews and set new sales goals; gave performance feedback to team members routinely; audited weekly payroll reports; developed and implemented salon goals; ran weekly reports; resolved questions and issues with customers; coordinated with owners for product launches; prepared weekly schedules; processed monetary transactions; stocked supplies; cut customers' hair.
Caregiver/PCA
Humble Care
Houston
03.2012 - 01.2013
- Carried out personal care activities, including bathing, toileting, dressing and feeding; charted and logged vital signs; performed homemaking activities; changed dressings; prepared individuals' diet; assisted in daily activities; transported clients; assisted in exercise; stocked clients' living and private care supplies; maintained clients' living space; assisted in reminding clients of medications.
Stylist
Great Clips
San Antonio
09.2009 - 01.2010
- Cut customers' hair; maintained, tracked and reordered inventory; received training for cutting system; answered and directed phone calls; processed monetary transactions; stocked supplies; managed daily deposits; maintained store front presentation.
Manager/Stylist
Sports Clips
San Antonio
08.2007 - 07.2009
- Coordinated and supervised a team of 8; sought, selected, trained, supervised and retained quality staff members; conducted weekly performance reviews; gave performance feedback; audited weekly payroll reports; developed and implemented salon goals; ran weekly reports; resolved questions and issues; coordinated with owners for product launches; prepared weekly schedules; processed monetary transactions; stocked supplies; cut customers' hair.
Manager/Stylist
Pro-Cuts
San Antonio
05.2001 - 07.2007
- Coordinated and supervised a team of 6; sought, selected, trained, supervised and retained quality staff members; conducted weekly performance reviews; gave performance feedback; audited weekly payroll reports; developed and implemented salon goals; ran weekly reports; resolved questions and issues; coordinated with owners for product launches; prepared weekly schedules; processed monetary transactions; stocked supplies; cut customers' hair.
Receptionist
Pro-Cuts
San Antonio
05.1997 - 05.2007
- Acted as the first and last point of contact for clients; processed monetary transactions; stocked supplies; managed daily deposits; maintained store front presentation; cleaned supplies; answered and directed calls.
Education
Cosmetology License -
Mims Classic Beauty College
Continuing Education on Care2Learn -
San Antonio College
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Adaptability to Change
- Cross-selling techniques
Volunteer Experience
- YMCA
- Rosewood Estates Elderly Home
Timeline
Sales Agent-Remote
My Pillow
08.2020 - Current
Caregiver/PCA
Caring Senior Services
12.2013 - Current
Manager/Stylist
Pro-Cuts
01.2013 - 10.2013
Caregiver/PCA
Humble Care
03.2012 - 01.2013
Stylist
Great Clips
09.2009 - 01.2010
Manager/Stylist
Sports Clips
08.2007 - 07.2009
Manager/Stylist
Pro-Cuts
05.2001 - 07.2007
Receptionist
Pro-Cuts
05.1997 - 05.2007
Cosmetology License -
Mims Classic Beauty College
Continuing Education on Care2Learn -
San Antonio College