Hayden Hernandez
Round Rock
Summary
A university graduate, aspiring to settle into a long-term career and further my skill-set and knowledge. To obtain employment at a reputable and, respectable entity; then allowing me to grow my skill-set and extending my understanding and comprehension of a multitude of different focuses and directions. To work to further my personal growth and establish connections and network with other individuals in the workforce and community. With a strong work ethic, respectable educated background and ability to adapt to the environment around me. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Knowledgeable in Policy and Programs with a solid foundation in political analysis and tracing trending accounts and records on policy and governmental affairs. Known for producing in-depth research and comprehensive reports from received or obtained knowledge and sources. Demonstrated proficiency in data interpretation and policy evaluation.
Overview
7
7
years of professional experience
Work History
E-Sales Agent (Remote Hitch Specialty)
Uhaul Moving And Storage
2025.08 - Current
- Developed and maintained strong customer relationships through effective communication and active listening.
- Assisted customers in selecting appropriate moving supplies and storage options to meet their needs.
- Processed rental agreements and transactions efficiently, ensuring accurate documentation compliance.
- Coordinated logistics for vehicle rentals and appointments, optimizing availability and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Hitches ranging in Classes 1-5 as well as ensuring compatibility and the needs of the customer being filled.
Copy and Print Specialist
OfficeMax
2024.08 - 2025.02
- Prepared detailed quotes for prospective clients based on their specific requirements after understanding their objectives thoroughly.
- Produced custom-printed materials catering to specific client requirements while adhering to strict deadlines.
- Reduced turnaround time for projects with effective communication between clients and team members.
- Implemented quality control measures that reduced errors, minimizing reprints and improving overall product quality.
- Performed regular maintenance checks on all equipment which resulted in minimal downtime due to technical issues.
- Assisted clients with file formatting issues which ensured smooth execution of print jobs.
- Trained new employees on proper use of equipment, software, and company procedures, contributing to overall staff efficiency.
- Anticipated potential problems during the course of a project with timely intervention preventing delays or added costs.
- Resolved customer issues quickly and professionally, fostering positive relationships between the company and its clients.
- Increased repeat business through exceptional customer service and attention to detail in completing projects on time and within budget.
Senior Gaming Advisor (SGA)
GameStop
2022.04 - 2024.07
- Provide a friendly and engaging environment for guests coming in by answering questions and making recommendations based on the guests needs and desires
- Worked as management completing tasks assigned by the cooperate office, ensuring the quality and satisfaction of both the guests standards and the company's
- Handled the nightly deposits and balancing of the registers, as well as keeping track of financial flow by utilizing the provided recording system.
- Handled the marketing and visual merchandising in order to comply with company standards along with company partnership standards
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Host/Waiter/Neighborhood Expert
Applebee's
2021.05 - 2022.04
- Worked within a fast-paced environment, taking care of customers needs and wants in a quick and precise manner.
- Engaged and made recommendations on service based on the conversations and connection established with the guest.
- Was awarded and recognized by corporate office for ability to make 'Fast, personal connections' with customers and staff.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Pre-sale team, Front Desk Manager
Crunch Fitness
2020.07 - 2021.04
- Organized staff schedules in a manner that ensured adequate coverage at all times while minimizing labor costs.
- Coordinated with cleaning and trainer department effectively ensuring timely room availability for early check-ins or late check-outs appointments, enhancing guest satisfaction.
- Facilitated smooth operations by overseeing daily tasks, managing staff schedules, and resolving conflicts as needed.
- Ensured accurate record-keeping of guest information, reservation details, and payment transactions in accordance with company policies.
- Participated in regular management meetings, providing valuable input on front desk operations and collaborating with colleagues to develop strategies for overall gym success.
- Conducted regular performance evaluations for front desk staff members, identifying areas for improvement and providing constructive feedback for growth opportunities.
- Handled escalated guest complaints tactfully while finding solutions that met their expectations, ultimately protecting the Gym's reputation.
- Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
- Implemented staff training programs focused on guest service excellence, enhancing team performance in handling diverse situations professionally.
Driver, Shift Manager, AGM
Marcos Pizza
2019.08 - 2020.07
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Participated in safety training and workshops, applying learned techniques to daily management and driving practices.
Education
Bachelor of Arts - Political Science And Government
Midwestern State University
Wichita Falls, TX2024-12
Chickasha High School -
Chickasha High School
Chickasha, Oklahoma2019-05
Certificate of Technical Studies - Health Careers (CNA)
Canadian Valley Technology Center
Chickasha, Oklahoma2019-03
Skills
- Client relations
- Customer assistance
- Sales training
- Technical support
- Resilience under pressure
- Networking
- Adaptability to change
- Objection handling
- Building rapport
- Client analysis
- Program promotion
- Persuasion techniques
Accomplishments
- Supervised and managed a team of 10-25 staff members.
- Documented and resolved CAFs (Customer Action Files) which led to investigations and subsequent resolutions on behalf of the customer.
- Resolved product issue through consumer and field testing.
Alternate Name
Hayden "Seth" Hernandez
Timeline
E-Sales Agent (Remote Hitch Specialty)
Uhaul Moving And Storage
2025.08 - Current
Copy and Print Specialist
OfficeMax
2024.08 - 2025.02
Senior Gaming Advisor (SGA)
GameStop
2022.04 - 2024.07
Host/Waiter/Neighborhood Expert
Applebee's
2021.05 - 2022.04
Pre-sale team, Front Desk Manager
Crunch Fitness
2020.07 - 2021.04
Driver, Shift Manager, AGM
Marcos Pizza
2019.08 - 2020.07
Chickasha High School -
Chickasha High School
Certificate of Technical Studies - Health Careers (CNA)
Canadian Valley Technology Center
Bachelor of Arts - Political Science And Government
Midwestern State University