Courtney Catrett
Buena Vista,MI
Summary
Dynamic customer service professional with a proven track record at Cardinal Health, excelling in resolving inquiries and enhancing patient satisfaction. Skilled in database entry and telephone etiquette, I implemented process improvements that significantly increased service efficiency. Committed to maintaining compliance and delivering quality support in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Water Clerk
Marion County Water Department
12.2023 - 11.2024
- Processed customer requests and inquiries efficiently, ensuring timely service delivery.
- Maintained accurate records of water usage and billing information in database systems.
- Assisted in the preparation of reports detailing service activities and operational metrics.
- Supported team members with routine administrative tasks, enhancing overall productivity.
- Organized and filed documentation to ensure compliance with departmental policies and procedures.
- Coordinated with field staff to resolve customer complaints swiftly and effectively.
- Engaged in ongoing training to improve knowledge of water management practices and regulations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Customer Service Representative
Cardinal Health
01.2022 - 12.2023
- Provided excellent customer service by addressing patient inquiries and resolving issues promptly.
- Documented patient information accurately in electronic health record systems to maintain data integrity.
- Educated patients on healthcare services, insurance processes, and billing inquiries to improve understanding.
- Implemented process improvements that enhanced response times and increased overall service effectiveness.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
Customer Service Representative
Blue Cross and Blue Shield
04.2018 - 01.2022
- Provided exceptional customer support via phone and email, resolving inquiries efficiently.
- Processed policy changes and claims accurately, ensuring compliance with company regulations.
- Educated clients on coverage options, enhancing understanding of insurance products and services.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
Education
Associate of Applied Science - Cosmetology
South Georgia Technical College
Americus, GA12-2025
GED -
Southern Crescent Technical College
Griffin, GA07-2007
Skills
- Telephone etiquette
- Verbal and writing communication
- Cash management
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Research
- Quality control
- Basic accounting
- Mail handling
- Schedule and calendar management
Timeline
Water Clerk
Marion County Water Department
12.2023 - 11.2024
Customer Service Representative
Cardinal Health
01.2022 - 12.2023
Customer Service Representative
Blue Cross and Blue Shield
04.2018 - 01.2022
Associate of Applied Science - Cosmetology
South Georgia Technical College
GED -
Southern Crescent Technical College
Similar Profiles
Carol LaneCarol Lane
Distributed Computer Specialist at Marion County Health DepartmentDistributed Computer Specialist at Marion County Health Department
TEMITOPE JACKSONTEMITOPE JACKSON
Clerk of the Court at Marion County Sheriff's DepartmentClerk of the Court at Marion County Sheriff's Department
Sean GumpSean Gump
Transport Officer at Marion County Sheriff's DepartmentTransport Officer at Marion County Sheriff's Department
Katherine (Katie) BullisKatherine (Katie) Bullis
Project Manager/Residential Sales Consultant at Capozza FlooringProject Manager/Residential Sales Consultant at Capozza Flooring
Terri WheelerTerri Wheeler
Middle School Science and Math Teacher at Rockbridge County SchoolsMiddle School Science and Math Teacher at Rockbridge County Schools